{"vertical":"health","store":"knowledge","purpose":"customer_communication_rag","chat_model":"gpt-4o-mini","embed_model":"local-hash-v1","dim":384,"count":90,"items":[{"id":"114fc81baaf8efeec540881f73b3c3cf13a2b5fbfed0e85eac54988b7e504aeb","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Communication Script — Collecting Health Disease Details","text":"Communication Script — Collecting Health Disease Details\n\nUse this script to collect the customer’s medical history by disease group. Stay on **health conditions only**. Do not discuss BMI, height/weight charts, policies, premiums, or coverage.\n\nThis call is a **health history interview**, not a diagnosis and not medical advice.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-0","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0.34641,0,0.11547,0,0,-0.23094,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,-0.11547,0,-0.11547,0,0,0,-0.23094,0,0,0,0,0,0,0,0,0,0,0,0,0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,-0.23094,0,0,0.23094,0,0,0,0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0.11547,0,0,0,0,0,0.11547,0,0,0,0,0,0,0,0,0,0.23094,-0.11547,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0.11547,0,0.11547,0,0,-0.11547,0.11547,0,0,-0.23094,0,0,0,0,0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,-0.34641,0,0,0,0,0,0,0,0,0,0,0.11547,0,0,0,0.11547,0,0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.11547,0,0,0,0,0,0,0,0.11547,0,0.11547,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.23094,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0.11547,0,0,0,0,0,0,0,0]},{"id":"a15de88f17345b8f3329f57f52c5df9d688ef09b768268c1f11497c7383e9012","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Purpose","text":"Purpose\n\nRecord conditions the customer has been diagnosed with, treated for, or taken medication for, plus simple follow-up facts (when, how treated, current status).\n\n**Disease groups to cover**\n\n| Group | Examples to listen for |\n| --- | --- |\n| Cancer | Any cancer or malignant tumor other than basal cell skin cancer |\n| Diabetes | Type 1, Type 2, insulin, complications |\n| Digestive | Crohn’s, diverticulitis, ulcer, ulcerative colitis, gastric bypass, other GI surgery |\n| Disability (under 65) | Medical reason they cannot work or need support — health reason only |\n| Immune & neurological | Cerebral palsy, epilepsy/seizures, MS, neuropathy, Parkinson’s, lupus |\n| Joint & muscle | Arthritis, muscular dystrophy, paralysis |\n| Kidney | Dialysis, kidney failure/insufficiency, polycystic kidney, kidney removal |\n| Heart / circulatory | Heart attack, stroke, TIA, stent/bypass, CHF, A-fib, high blood pressure, pacemaker, aneurysm, PAD |\n| Liver | Hepatitis B or C, cirrhosis, liver failure |\n| Lung | Asthma, COPD/emphysema, oxygen, sleep apnea, tuberculosis |\n| Mental / nervous | Alzheimer’s/dementia, anxiety/depression, bipolar, PTSD, intellectual disability |\n| Other health | Alcohol use disorder, drug use disorder, amputation, blindness, home health/hospice, recent hospital stay, wheelchair |\n\nSkip non-medical topics (driving record, legal history, insurance).\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-1","file":"communication.md"},"vector":[0,0.054313,0,0,0,0,0,0.054313,-0.054313,0,0,0.054313,-0.054313,0,-0.054313,0.162938,0,0.054313,0,0,0,0.054313,-0.054313,0,0,0,-0.054313,0,-0.162938,0,0,0,0,0.21725,-0.054313,0,-0.108625,0,0,0,-0.108625,0,0,0,0,0,-0.054313,0,0,0,0,0,0,0,0,0,-0.054313,0,0,0.054313,0,0.054313,0,0,-0.054313,0,-0.054313,0,0,0.162938,0,0,0,0.21725,0,0,0,0.054313,-0.054313,0,0,0,-0.054313,0,0,0.054313,-0.054313,0.054313,-0.054313,0,-0.054313,0,-0.108625,0,0,0.054313,-0.162938,0,0,0,0,0,0,0.054313,-0.054313,0,0,0,0,0.054313,0,0.108625,-0.108625,0,0,0,0,0.21725,0,0,-0.162938,0,0,0.054313,0,0,0,0.054313,0,0,-0.162938,0,-0.21725,0,0,0,0,0,-0.054313,0,0,0,0,0.054313,-0.162938,0,0,0,0,0,-0.054313,0,0,0,0,0,-0.054313,0.054313,0,0,-0.054313,0,0,0,-0.054313,0,0,0,0,0,-0.054313,0.054313,-0.054313,0.108625,0,0.054313,0,0.108625,-0.054313,0.054313,0,0.108625,0,0.054313,-0.054313,0,0,0.108625,-0.054313,0.054313,0,0,0,0,0,0,0,0,-0.108625,0,0,0,0,0,-0.108625,0.054313,0,0,0,0.054313,0,0.054313,0,0.054313,-0.054313,0,0,0,0,0,0,0.054313,-0.054313,0,0,0,0,0,0,0.054313,-0.054313,0.108625,0,0,0,0,0,0.054313,0,0,-0.054313,0,0,0,-0.054313,0,0,0.054313,0,0,0,0,0,0.054313,-0.054313,0.054313,-0.054313,0.108625,0,0,0,0,-0.054313,0.054313,0,0,0,0,0,0.054313,0,0,0,0,0,0,0,0,0,0,0,0.21725,0,0,0,0,0,0,-0.054313,0,0,0.054313,0,0,-0.162938,0.054313,0,0,-0.054313,0,0,0.054313,0,0,0,0.108625,0,0,0,0,-0.054313,0.054313,0,0.108625,0,0,0,0,0,0.054313,0,0,0,0.054313,0,0,0,0,0,0,0,0,-0.108625,0.21725,0,0,0,0,-0.054313,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.108625,-0.054313,0.162938,0,0.054313,-0.054313,0,0,0.054313,0,0,0,0,0,0.054313,0,0,0,0,-0.108625,0,0,0.054313,-0.108625,0,0,0,-0.054313,0.054313,0,0]},{"id":"8ead1e510f23c882d54e1b355ad396a831fec84f1957b101156e113c52a9fec8","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Before you start","text":"Before you start\n\n1. Introduce yourself and the health-history purpose.\n2. Ask if this is a good time.\n3. Say you will not diagnose or prescribe.\n4. Get consent to record health details.\n5. If they report emergency symptoms, stop the interview (see closing of this file).\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-2","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.223607,0,0,-0.111803,0,0,0,0,0,0,0,0,0,-0.559017,0,0,0,0,0,0,0,-0.111803,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0.223607,0,0,0,0,0,0.111803,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.33541,0,0,-0.111803,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,-0.111803,0,-0.111803,0,-0.111803,0.111803,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0.111803,0,0,0,0,-0.223607,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,-0.111803,0,0,0.111803,-0.111803,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"d6269f6c6dcedc6275dfc2bb26a18949f0bb74da9e0e8b5ebbcf9e2606b495f6","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Opening","text":"Opening\n\n> Hello, this is [Name]. I am calling to collect your health history — conditions you have been diagnosed with, treated for, or take medication for. This is not a medical exam and I will not diagnose you. Is now a convenient time?\n\nIf yes:\n\n> Thank you. I will go through common disease groups. You can say yes, no, or skip any item you do not wish to discuss. Please use the names your doctor uses when you can.\n\nIf no:\n\n> No problem. When would be a better time for a short health-history call?\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-3","file":"communication.md"},"vector":[-0.137361,0,0,0,0,0.06868,0,0,0,0,0,0,0,0,0,0.137361,0,0,-0.06868,0,-0.06868,0,0,0.06868,0,0,0,0,-0.480762,0,0,0,0,0,0,0,-0.137361,0,-0.06868,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.06868,0,-0.206041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0.137361,0,0,0,0.06868,0,0,0,0,0,0,0,0,0,0,0,0,0,0.06868,0,0,0,0,0,0.06868,0,0,0,0.137361,0,0,0,0,0,0.137361,0,0,-0.137361,0,0,0,0,0,0,0,0,0.137361,0,0,-0.206041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.06868,0,0.06868,-0.274721,0,0,0,0,0.06868,-0.06868,0,0,0,-0.06868,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.06868,0,0,0,0,0,0,0,0,0,0,0,0,0.06868,0,0.06868,0,0,0,0,0,0,0,0,0,0,0,0,0,0.06868,0,0.137361,-0.06868,0,0,0,0,0,0,0.06868,0,0,0,0,0,0,0,0,0,0,0,0,-0.06868,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,-0.206041,0,0,0,0,0.137361,-0.137361,0,-0.06868,0,0,0.206041,0,0,0,0.137361,0,0,0,0.06868,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0.06868,0,0,0,0,0,0,0,0,0,0,0,0.06868,0,0,0,0,0,0,0,0.06868,0,0.06868,0,0,0,0,0,0,0,0,-0.06868,0,0,0,0,0,0,0,0,0,-0.06868,0,-0.06868,0,-0.137361,0.06868,-0.06868,0,0,0.06868,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0.06868,0,0,-0.206041,0,0,0,0,0]},{"id":"d7035acc5360ec092dacf39f567833660cf32eb09d1356e73ff5de9f3714ee37","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Consent","text":"Consent\n\n> May I record the health conditions and treatment details you share today, so we have an accurate medical history?\n\n- **Yes** — continue.\n- **No** — do not collect disease details. Offer general education only (`faq.md`) or schedule a callback.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-4","file":"communication.md"},"vector":[0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,-0.150756,0.150756,0,0.150756,0,0,0,0,-0.301511,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,-0.301511,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,-0.150756,0,0,0.150756,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.301511,0,0,0,0,0,0,-0.150756,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,-0.150756,0,0,0,0,0,-0.150756,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,-0.150756,0,0,0,0,0.150756]},{"id":"5d0579e7560de533392451d744b9fa63cef86db0ca5c5269fcf5c7d31d4c955d","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"How to ask each group","text":"How to ask each group\n\nUse the same pattern for every disease group:\n\n1. **Screen:** “Have you ever been diagnosed, treated, or taken medication for [group]?”\n2. If **no** — move to the next group.\n3. If **yes** — ask the follow-ups below. Repeat answers back.\n4. If **unsure** — note “customer unsure” and ask if a clinic visit or medication list would help later.\n\n**Core follow-ups (use for almost every “yes”)**\n\n- What is the condition, in your doctor’s words?\n- When were you diagnosed (year or age is enough if they do not know the date)?\n- Are you still being treated or taking medication?\n- Any hospital stay, surgery, or emergency visit for this?\n- Any related complications your clinician has named?\n\nDo not guess a diagnosis. Write what the customer said.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-5","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0.047782,-0.047782,0,-0.191127,0,0,0,0,0,-0.191127,0,-0.143346,0,0,0,0,0,0,0,-0.621164,0,0,0,0,0,-0.047782,0,-0.095564,0,-0.095564,0.095564,-0.095564,0.047782,-0.047782,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0,0,0.047782,0,0,-0.047782,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0,0,0.047782,0,0,0,0.047782,0,0,-0.047782,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0,0,0,0,0,0,0,0,0,-0.047782,0,0,0,0,0,-0.047782,0,0,0.143346,0,0,-0.047782,0,0,0.095564,-0.047782,0.047782,-0.238909,0,0,0,0,0,0,0,0,0,0,0,-0.191127,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0,-0.047782,0,0,0,0,0,0,0,0,0.143346,-0.047782,0,-0.143346,0,0,0,0,0,-0.143346,0.047782,0,0,0,0,0,0,0,0,0,0.047782,0,0,0,0.047782,-0.047782,0,0,0.047782,-0.095564,0,0,0,0,0,0,0.047782,0,0,0,0.047782,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.047782,-0.095564,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0.047782,0,0,0,0,-0.095564,0,-0.238909,0,-0.047782,0,-0.095564,0,0,0.047782,0,0,-0.095564,0.047782,0,0,0,0.143346,0,0,0,0.143346,0,0,-0.095564,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.095564,0,0,0,0,0.095564,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0.047782,-0.047782,0,0,0,0,0,0,0,-0.047782,0.095564,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047782,0.095564,0,0.047782,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.095564,0,0,0,0,0,-0.095564,0,0,0,0,0]},{"id":"8550608e9c9ebceea74ff4549de06a517a697f02612844d9a41e4707eb63bbc1","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"1. Cancer","text":"1. Cancer\n\n> Have you ever been medically diagnosed, treated, or taken medication for cancer, other than basal cell skin cancer?\n\nIf yes:\n\n- What type or site (for example breast, colon, lung, blood)?\n- When were you diagnosed?\n- What treatment did you have (surgery, chemo, radiation, immunotherapy, hormone therapy)?\n- When did treatment last end, or is it still ongoing?\n- Has it come back, or has it spread, that you know of?\n- Are you still in follow-up with oncology?\n\nIf they mention only basal or squamous skin cancer, note “skin only — not melanoma unless they say melanoma.”","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-6","file":"communication.md"},"vector":[0,0,0,0,0,0.134535,0,0.067267,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.067267,-0.067267,0,-0.403604,0,0,0,0,0,-0.067267,0,0,0,0,0,-0.067267,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.201802,0,0,0,0,0,-0.134535,0,0,0,0,0,0,0.269069,0,0,0,0,0,0.067267,0,0,-0.067267,0,0,0,0,0.067267,0,0,0,0,-0.134535,0,0,0,0,0,0,0,0,0.067267,0,0,0,0,0,0,0,0,0,0,-0.067267,0,0,0,0,0,0,0,0,0.067267,0,0,-0.067267,0,0,0.269069,0,0,0,0,0,0,0,0,-0.336336,0,0,0,0,0,0,0.134535,0,0,0,0,-0.134535,0,0,0,0,0,0,0,0,0,0,0.067267,0,0,-0.067267,0,0,0,0,0,0,0,0,0,0,0,-0.067267,0,-0.134535,0,0,0,0,0,-0.067267,0,0,0.134535,0,0,0,0,0,0,0,0.067267,0,0,0,0,0,0,0,0,-0.067267,0,0,0,0,0.067267,0,0.067267,-0.067267,0,0,0.134535,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.067267,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.067267,0.134535,0,0,0,0,0,0,-0.134535,0,-0.067267,0,-0.067267,0,0,0,0,0,-0.269069,0,0,0,0,0.134535,0,0,0,0.134535,0,0,0,0,0,0,-0.067267,0.067267,0,0,0,0,0,0,0,0,-0.067267,0,0,0,0,0.134535,0,0,0,0,0,0,0,0,0,0,0,0,-0.067267,0,0,0,0,0,-0.067267,0.134535,0,0,0,0,0,0,0,0,0,0.067267,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.067267,0.134535,0,0.134535,0,0,0,0,-0.067267,0.067267,0,0,0,0,0,0,0,0,0,0.067267,0,0,0,0.134535,0,0,0,0,0,0,0,0]},{"id":"9adcd6896c4c7ddadd451b4ea53ab59700524df94459bb6abac35155cc1f5e74","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"2. Diabetes","text":"2. Diabetes\n\n> Have you been diagnosed with diabetes or do you take diabetes medication, including insulin?\n\nIf yes:\n\n- Type 1, Type 2, or did the doctor use another name?\n- When were you diagnosed?\n- Are you taking insulin? If yes, when was insulin started?\n- Other diabetes medication (pills or injections)?\n- Has a clinician named complications such as kidney, eye, nerve, or heart problems together with diabetes?","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-7","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,0,0,-0.078811,0,-0.157622,0,0,0,0,0,0,0,-0.472866,0,0,0,0,0,0,0,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.078811,0,-0.394055,0,0,0.078811,0,0,0,0,0,0.078811,0,0,0,0,0,0,0,0,0,0,0,0.157622,0,0,0,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,0,0,0,0.236433,0,0,0,0,0,0,0,0.078811,-0.315244,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.157622,0,0,0,0,0,-0.157622,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.078811,0,0,0,0,0,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,0,0,0,0,0,0,-0.157622,0,0,0,0,0,0,0,0,0,-0.157622,0,0,0,0,0,0,0,0,0.157622,-0.078811,0,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.078811,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.157622,0,0,0,0,0,0,0,0,-0.078811,0.157622,0,0,0,0,0,0,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0.236433,0,0.157622,0,0,0,0,0,0.157622,0,0,0,0,0,0,0,0,0,0,-0.078811,0,0,0,0,0,0,0,0,0,0,0]},{"id":"1d5491b70d7db05835f14fe96ff49ee758c1bec5ac606ca66d908a01229d9e7b","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"3. Digestive","text":"3. Digestive\n\n> Have you been diagnosed or treated for a digestive condition — for example Crohn’s disease, diverticulitis, ulcer, ulcerative colitis — or had gastric bypass or other weight-related digestive surgery?\n\nIf yes, name the condition, then:\n\n- Crohn’s / ulcerative colitis: when diagnosed, treated, or hospitalized?\n- Diverticulitis: when diagnosed; how severe (if they know)?\n- Ulcer: where was the ulcer; when treated?\n- Gastric bypass or weight-reduction surgery: when was the surgery?","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-8","file":"communication.md"},"vector":[0,0,0,0,0,0.073922,0,0,0,0,0,0,0,0,0,0,0,0,-0.147844,0,0,0,0,0,0,0,0,0,-0.295689,0,0,0,0,0.221766,0,0,0,0,0,0,-0.147844,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.073922,0,0,0,0,0,-0.147844,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.073922,0,0,-0.221766,0,0,0.295689,0,0,0,0,0,0,-0.147844,0,-0.369611,0,0,0,0,0,0,0,0,0,0,0,-0.147844,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.073922,0,-0.073922,0.147844,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.147844,0,0,0,0,0,-0.073922,0,0,0,-0.221766,0,0,0,0,0,0,0,0,0,0,0,0,0.147844,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.295689,0,0,0,0,0,0,0,0,0,0,0,-0.147844,0,0,0,0,0,0,0,0,0,0,0,0,0.073922,0,0,0,0,0,0,-0.147844,0.147844,0,0,0,0,0,0.073922,0,0,-0.073922,0,0,0,0,0,0,0,0,0.295689,0,0,0,0,0,0,0,0.073922,0,0,0,0,0,0,0,0,0,0,0,0.147844,0,0,0,0,0,0,0,0,0,0,0,0.147844,0,0,0,0,0,0,0,0,0,0.073922,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.073922,0,0,0,0,0,0,0,0,0,0,0,0,0.073922,0,0,0,0,0,0,0,0.073922,0,0,0,0,0,0,0,0,-0.073922,0,0,0,0,0,0,0,0,0]},{"id":"8a773bdfbf842395b08e4c5d159f4279840b393282a04f311481aac060de9e2c","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"4. Disability under age 65 (medical reason only)","text":"4. Disability under age 65 (medical reason only)\n\n> If you are under 65, has a clinician said you have a disability related to a medical condition?\n\nIf yes:\n\n- What medical condition is the reason?\n- Do not ask about income, benefits, or insurance.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-9","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,-0.111803,0,0,0,0,0,0,0,-0.33541,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,-0.33541,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.223607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.33541,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0.111803,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.33541,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.223607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.223607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.223607,0,0,0,-0.111803,0,0,0,0,0,-0.111803,0,0,0,0,0.111803,0,0,0,0.223607,0,0,-0.223607,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.223607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0]},{"id":"c14be16d369225bc4228b61d3448e2c095ffa6a6c39adfef3269c41a9f4dccb8","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"5. Immune and neurological","text":"5. Immune and neurological\n\n> Have you been diagnosed or treated for an immune or neurological condition such as cerebral palsy, epilepsy or seizures, multiple sclerosis, neuropathy, Parkinson’s, or lupus?\n\nIf yes, name it, then:\n\n- Cerebral palsy: when diagnosed or last treated/hospitalized; how severe if they know?\n- Seizures: last time diagnosed, treated, or hospitalized (medication alone may not be “last treatment” — record both last seizure and current meds if they offer them)\n- MS / Parkinson’s / lupus / neuropathy: when diagnosed or last treated or hospitalized; severity if they know; type of seizures if epilepsy","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-10","file":"communication.md"},"vector":[-0.057735,0,0,0,0,0.057735,-0.057735,0,0,0,0,0,0,0.057735,0,0,0,0,0,0,0,0,0,0,0,0.288675,0,0,-0.057735,0,0,0,0,0.173205,-0.057735,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.057735,0,0,0,0,0,0,0,0,0,-0.057735,0,0,0,0,0,0,0,0,0.057735,0,0,-0.057735,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0.288675,0,0,0,0,0,0,-0.11547,0,-0.46188,0,0,0,0,0,0,0.057735,0,0,0,0.11547,-0.057735,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,-0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.057735,0,0,0,0,-0.23094,0,0,0,0,0,-0.057735,0,0,0,0,0.057735,0,0,0,0,0,0,0,0,0,0,0,0,-0.057735,0,0,0,0,0,0,0,-0.057735,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11547,0.173205,0,0,0,0,0,0,-0.404145,0,-0.057735,0,-0.057735,0,0,0.057735,0,0,-0.11547,0,0,0,0,0,0,0,-0.057735,0.11547,0,0,0,0,0,0,0,0,0,0,0,0,-0.23094,0,0,0,0,0,0,0,0,0,0,0.11547,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.057735,0,0,0,0,0,0,0,0,0,0.057735,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.057735,0,0,0,0,0,0,-0.11547,0,0,0,-0.057735,0,0,0,0,0.173205,0,0,0,0,0,0,0,0,-0.057735,0,0,0,0,0,0,0,0,0]},{"id":"7228fdbd228045bcd16f9b8da32309fa57c1acea6efadf06304be9837eecf483","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"6. Joint and muscle","text":"6. Joint and muscle\n\n> Have you been diagnosed or treated for arthritis, muscular dystrophy, paralysis of two or more limbs, or another joint or muscle disease?\n\nIf yes: condition name, when diagnosed, current treatment, use of wheelchair or mobility aids if they mention it.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-11","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,-0.111803,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0.111803,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.223607,0,-0.111803,0,0,0,0,0,-0.111803,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0.33541,0,0,0,0,0,0,0,0,-0.559017,0,0,0,0,0.111803,0,0.111803,0,0,0,0,-0.111803,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.223607,0,0,0,0,0,0,0,0.111803,0,0.111803,0,0,0,0,-0.223607,0,0,0,0,0,0,0,0,0,-0.223607,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.111803,0,0,-0.223607,0,0,0,0,0,0,0,0,0,0,0,-0.111803,0,0,0,0,0,0,0,0,0,0,0]},{"id":"dd653031a9a8949c6e4b0627152e2a606e8444359c8efb52615205f421480899","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"7. Kidney","text":"7. Kidney\n\n> Have you been diagnosed or treated for kidney disease — for example dialysis, kidney failure or insufficiency, polycystic kidney disease, or kidney removal?\n\nIf yes:\n\n- Dialysis: current or past; about when it started?\n- Failure / polycystic / nephrectomy: when diagnosed or treated?","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-12","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0.197066,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0.492665,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.197066,0,0,0.295599,0,0,0,0,0,0,0,0,-0.492665,0,0,0,0,0,0,0,0,0,0,0,-0.197066,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.197066,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.197066,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,-0.197066,0,0,0,0,0,0,0,0,0.197066,0,0,0,0,-0.098533,0,0,0.098533,0,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.197066,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"e41de4fc4920c076422cd8ef12112993fe9f2c7c126ef4ad9d6c41dda02a7325","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"8. Heart and circulatory","text":"8. Heart and circulatory\n\n> Have you been diagnosed or treated for a heart or circulation problem — for example high blood pressure, heart attack, stroke or TIA, stent or bypass, heart failure, irregular heartbeat, pacemaker or defibrillator, aneurysm, chest pain (angina), or circulation disease in the legs?\n\nIf yes, capture the **most serious event** they name, then:\n\n- What happened (heart attack, stroke, stent, bypass, CHF, A-fib, pacemaker, etc.)?\n- When (month/year if possible)?\n- Any surgery or device?\n- Still on heart or blood-pressure medication?\n- Any combination with diabetes, if they already mentioned diabetes?\n\nIf they only have high blood pressure: when diagnosed, and whether it is treated.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-13","file":"communication.md"},"vector":[0,0.059655,0,0,0,0.059655,0,0.178965,0,0,0,0,-0.059655,0,0,0,0,0,0,0,0,0.059655,-0.11931,0.059655,0,0,0,0,-0.23862,0,0,0,0,0,-0.178965,0,0,0,-0.11931,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.059655,0,0,0,0,0,0,0,0,0,-0.11931,0,0,0,0,0,0,0,0,0,0,0,0,0.059655,0,0,-0.059655,0,0,0.059655,0,0,-0.059655,0,0,0,0,0,-0.059655,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.059655,0,0,0.23862,0,0,0,0,0,0,0,0,-0.47724,0,0,0,0,0,0,0,0,0,0,0,-0.11931,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.059655,0.059655,0,0,0,0,0,0,0,0,0,0,0,0,-0.11931,0.11931,0,0,0,0.059655,-0.059655,0,0,0.11931,0,0,0,0,0,0,0,0,0,0,-0.059655,0.059655,0,0,0,0,-0.11931,0.059655,0,0,0,0,0,0.059655,0,0,0,0.059655,0,0,0,0,0,0,-0.059655,0,0,0,0,0.059655,0,0,0,0,0,0,0,0,-0.059655,0,0,0,0,0,-0.11931,0,0,0,0,0,0,0.059655,0,0,0,0,0,0,0,0,0,0.11931,0,0.178965,0,0,0,0,0,0,-0.23862,0,0,0,0,0,0,0,0,0,-0.11931,0,0,0,0,0.059655,0,0,0,0.11931,0,0,0,0,0,0,0,0.059655,0,0,0,0,0,0,0,0,-0.059655,0,0,0,0,0.059655,0,0,-0.059655,0,0,0,-0.059655,0,0,0,0,0,0,0,0,0.11931,0,0,0,0.059655,0,0,0,0,0,0,0,0,0,0.11931,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.11931,0.35793,0,0.059655,0,0,0,0.059655,0,0,0,0,-0.059655,0,0,0,0,0,0,0,-0.059655,0.11931,-0.059655,0,0,0,-0.059655,0.11931,0,0]},{"id":"0503e216333b3f9456e171e98b2fc53c52c6e476afe76de499f06160f024a1d2","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"9. Liver","text":"9. Liver\n\n> Have you been diagnosed or treated for hepatitis B, hepatitis C, cirrhosis, liver disease, or liver failure?\n\nIf yes: which condition, when diagnosed, current treatment or follow-up.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-14","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.282843,0,0,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.424264,0,0,0,0,0,0,0,0,-0.424264,0,0,0,0,0,0,0.141421,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.141421,0,0.424264,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0.141421,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.141421,0,0,0,0,0,0,0,0,0,0.141421,0,0,0,0,-0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.141421,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"308c5e74cf8d197fda3095f41e7fe314c940dea852e72a207bc07a8b9344d8f1","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"10. Lung","text":"10. Lung\n\n> Have you been diagnosed or treated for asthma, COPD or emphysema, sleep apnea, tuberculosis, or do you use oxygen?\n\nIf yes: condition, when diagnosed, inhalers or other treatment, oxygen (yes/no), CPAP or similar for sleep apnea if they use it.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-15","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,-0.20739,0,0,0.103695,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,-0.311086,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.20739,0,0,0,0,0.103695,0,0,0,0,0,0.311086,0,0,0,0,0,0,0,0,-0.518476,0,0,0,0,0,0,0.103695,0,0,0,0,-0.20739,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,-0.20739,0,0,0,0,0,0,0,0,0,-0.311086,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0.103695,0,0,-0.103695,0,0,0,0,0,0,0,0,0,0,0.20739,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,-0.103695,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.20739,0,0,0,0,0,-0.103695,0,0,0,0,0]},{"id":"a1173b5535f92b75f35f571923fc19d74c5e68555b65f69b6c0a41e7c8a3b196","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"11. Mental and nervous system","text":"11. Mental and nervous system\n\n> Have you been diagnosed or treated for a mental or nervous-system condition such as anxiety, depression, bipolar disorder, PTSD, Alzheimer’s or dementia, or an intellectual disability?\n\nUse a private, respectful tone. If yes: condition name they use, when diagnosed, current treatment or medication (they may skip medication names), any recent hospital stay for this.\n\nDo not press for trauma details in PTSD.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-16","file":"communication.md"},"vector":[0,0.090167,0,0,0,0,-0.090167,0,0,0,0,0,0,0.090167,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0.090167,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0.090167,0,0,0,0,0,0,-0.180334,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.180334,0,0,0,-0.090167,0,0,0,0,0,-0.180334,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.180334,0,0,0.270501,0,0,0,0,0,0.090167,-0.090167,0,-0.450835,0,0,0,0,0,0,0.090167,-0.090167,0,0,0,-0.270501,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.090167,0,-0.090167,0,0,0,0,0.090167,0,0,0,0,0,0.090167,-0.180334,0,0,0,0,0,-0.180334,0.090167,0,0,0,0.090167,-0.090167,0,0,0.090167,0,0.180334,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.090167,0,0,0,0,0,0,-0.180334,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.180334,0,0,0,0,0,0,-0.090167,0,0,0,-0.090167,0,0,0,0,0.090167,-0.090167,0,0,0,0,0,0,0,0,0.090167,0,0,-0.180334,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.090167,0,0,0,0,0,0,0,0,0,0.090167,0,0,0,0,0,0,0,0,0,0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.180334,0,0,0,-0.090167,0,0,0,0,0,0,0]},{"id":"7f69379f525cef55ab5a964f7994d8819f4e690e230855a500e3d11acda5a1f0","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"12. Other health","text":"12. Other health\n\n> Any other health issues we should record — for example alcohol or substance use disorder in treatment, amputation, blindness, home health or hospice, a recent hospital stay, or wheelchair use?\n\nIf yes: what, when, and whether it is current. Skip legal and driving questions.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-17","file":"communication.md"},"vector":[0,0,-0.123091,0,0,0,0,0,0,0,0,0,0,0,-0.123091,0.369274,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.246183,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.123091,0,0,0,0,0,-0.123091,0,0,0,0,0,0,0,0,0,-0.123091,0,0,0,0,0.123091,0,0,0,0,0,0.246183,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.369274,0,0,0,0,0,-0.123091,0.123091,0,0,0,0,-0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0.123091,-0.123091,0,-0.123091,0,0,0,0,0,0,0,0,0,0,0,-0.123091,0,0,0,0,0,0,0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.123091,0,0,-0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.123091,-0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.123091,0,0,0,0,-0.123091,0,0,0,0,0,0,0,0,0,-0.246183,0,0,0,0,0.123091,0,0,0,0.123091,0,0,0,0,0,0,0,0.123091,0,0,0,0,0,0,0,0.123091,-0.123091,0,0,0,0,0.123091,0,0,0,0,0,0,0,0,0,0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.123091,0,0,0,-0.123091,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.246183,0.123091,0,0,0,0,0,0,0,0,0,0]},{"id":"485d041daab13ec889fd9af41ab77aa22605ffb0b404d6c82c7878152b646183","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Confirm and close","text":"Confirm and close\n\n> Let me repeat the conditions I recorded: [list]. Did I miss anything your doctor has diagnosed or treated?\n\n> This is a history of what you told me. It is not a new diagnosis. If symptoms are new or worse — chest pain, trouble breathing, stroke-like symptoms, fainting — seek urgent or emergency care.\n\n> Do you have questions about what we asked or why we ask about these disease groups? I can explain in health terms.\n\nUse `faq.md` for questions and `objection.md` if they hesitate. Set the outcome in `disposition.md`.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-18","file":"communication.md"},"vector":[0,0,-0.152499,0,0,0,0,0,0,0,0,0,0,0,0,0.076249,0,0,-0.152499,0,-0.076249,0.076249,0,0,-0.076249,0,0,0,-0.304997,0,0,0,0,0,0,0,0,0,-0.152499,0,0,0,-0.076249,0,-0.076249,0,0,0,0,0.076249,0,0.076249,0,0,0,0.076249,0,0.076249,0,0,0,0,-0.228748,0,0,0,0,0,-0.228748,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.076249,0,0,0,0,0.076249,0,0,0,0.076249,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.076249,0,0,0.076249,0,0,-0.076249,0.152499,0,0,0,0,0,0.304997,0,0,-0.304997,0,0,0,0,0,0,0,0,0,0,0,-0.076249,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.152499,0,0,0,0,0.076249,0,0,0,0.152499,0,0,0,0,-0.152499,0,0,0,0,0.076249,0,0,-0.076249,0.076249,-0.076249,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.076249,0,0,0,0,0,-0.076249,0.076249,0,0,0,0,0,0,-0.076249,0,0,0,0,0,0,0,-0.076249,0,0,0,0,0,0,0,0,0.076249,0,0,0,0,0,0,0,0.076249,0,0,-0.076249,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.076249,0.076249,0,0,0,0.076249,0,0,-0.152499,0,-0.076249,0,-0.076249,0,0,0,0,0,-0.076249,0.152499,0,0,-0.228748,0.152499,0,0.076249,0,0,0,0,0,0,0,0,0,0,0,0.076249,0,0,0,0,0,0.152499,-0.076249,0,0,0,0,0.152499,0,0,0,0,0,0,-0.076249,0.076249,0,0,0,0,0,0.076249,0,0,0,0,-0.076249,0,0,0,0,0,0,0,0,0,0,0,0,0.076249,0,0,0,0,0,0,0,0,0,0.076249,0,0,0,0,0,0,0,0,0,0.076249,0,0.076249,0,0,-0.076249,0,0,0,0,0,0,0,0,0,0,0,-0.076249,0,0,0,0,0,0,0,0,0,0,0]},{"id":"06a0042878582efd28cbd4307f69ee8d27b6079c4541d6e84aadd8e145031f01","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Emergency stop","text":"Emergency stop\n\nIf they report **chest pain, severe shortness of breath, fainting, sudden weakness, or stroke-like symptoms now**:\n\n> Please seek urgent or emergency medical care right away. We will stop this health-history call.\n\nDo not continue the disease list.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-19","file":"communication.md"},"vector":[0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,-0.132453,0.132453,0,0,0,0,-0.132453,0.132453,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0.132453,-0.132453,0,0,0.132453,0,0,0,0,0,0.264906,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0.39736,0,0,-0.264906,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0.132453,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0.132453,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,-0.132453,0,0,0,-0.264906,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.264906,0,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.264906,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0,0,0,0,0]},{"id":"d8729ccde66ae3a207f73cec5bbb520ffe793570019680d0872b0db8f6276374","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"What not to say","text":"What not to say\n\n- Do not diagnose or change their clinician’s diagnosis.\n- Do not give medication, diet, or treatment advice.\n- Do not discuss BMI, build charts, premiums, or policies.\n- Do not shame mental health, substance use, or disability.\n- Do not invent a condition they did not state.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-20","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0.089087,0,0.089087,0,0.089087,0,0,-0.445435,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.089087,-0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.089087,0,0,0,0,0,0,-0.178174,0.178174,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.089087,0,0,0,0.089087,0,0,0,0,0,0,0,0,0,0.089087,0,0,0,0,0,0.089087,-0.089087,0,0,0,0,0,0,0,0,0,-0.089087,0.089087,-0.356348,0,0,0,0,0,0,0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.089087,0,0,0,-0.089087,0,0,0,0,0,-0.089087,0,0,0,0,0,0,0,0,0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.089087,0,0,0,0,0,0,0,-0.089087,0.089087,0,0,0,0,0,0,0,0,0,0,-0.62361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.089087,0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.089087,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.089087,0.089087,0,0,0,0,0,0,0,0,0,0]},{"id":"3248f7b0dd747898ae1d31c2c1fbf34a6c0558c9b2846bb495177911de4a6b5f","vertical":"health","source_path":"knowledge_base/health_details/communication.md","doc_type":"communication","module":"health_communication","title":"Agent checklist","text":"Agent checklist\n\n- [ ] Consent given  \n- [ ] Each disease group asked (yes / no / skip)  \n- [ ] For each “yes”: condition name, timing, treatment/status  \n- [ ] Answers repeated back  \n- [ ] Non-health topics skipped  \n- [ ] Emergency symptoms handled if present  \n- [ ] Disposition set after the call","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"communication-21","file":"communication.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0.154303,0,0,0,0,0,0.308607,0,0,0,0,0,0,-0.154303,0,0,0,0,0,-0.154303,0,0,0,0,0,-0.308607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0.154303,-0.154303,0,0,0,-0.154303,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,-0.154303,0,0,0,0,0,0,0,0,0,-0.308607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,-0.154303,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,-0.154303,0,-0.154303,0,0,0]},{"id":"4c2d8e304c8ffbc2576f67741c5b2070e42509743b8064d6c7f814534b5412e0","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"Dispositions — Health Disease History Calls","text":"Dispositions — Health Disease History Calls\n\nUse **one primary disposition** at the end of every contact. These codes are for **disease history only**. Do not use BMI, height/weight, policy, sale, or payment outcomes.\n\nMatch the call to `communication.md`. If the customer objected, follow `objection.md`. If they asked why a disease group is on the list, use `faq.md`.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-0","file":"disposition.md"},"vector":[0,0,0,0,0,0.102062,0,0,-0.102062,0,0,0,-0.102062,0,0,0.102062,0,0,0,0,-0.102062,0,-0.102062,0,0,0,0,0,-0.408248,0,0,0,0,0,0,0.102062,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,-0.102062,0,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0.204124,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0.102062,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0.102062,0,0,-0.102062,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0.102062,0,0.102062,0,0,0,0,0,0,-0.102062,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,-0.102062,0,-0.204124,0,-0.102062,0,-0.102062,0,0,0,0,0,0,0,0,0,-0.306186,0.102062,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.306186,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,-0.306186,0,0,0.102062,0,0,0,0,0,0,0,0]},{"id":"03abe4e1bcf66be62802a3c53a8514a800ab62d1b7deb51f7b96866526aaa1f9","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"How to choose","text":"How to choose\n\n1. Was there a **possible emergency**?  \n   - Stop. Use `HX_EMERGENCY_STOP`. Do not finish the disease list.\n2. Did the customer **consent** to record health details?  \n   - No → `HX_CONSENT_DECLINED`.\n3. Did you finish the **disease groups** (yes / no / skip for each)?  \n   - Yes, with follow-ups on every “yes” → a complete code.  \n   - Some groups left, or “yes” without timing/treatment → partial.\n4. Did they **refuse all conditions** after consent?  \n   - `HX_DECLINED`.\n5. Did they only want **explanations**, no history stored?  \n   - `HX_EDUCATION_ONLY`.\n\nIf two codes could apply, pick the **most important health outcome** (emergency first, then complete vs declined vs callback).\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-1","file":"disposition.md"},"vector":[0,0,0,0,0,0.066372,0,0,0,0,0,0,0,0,0,0.132745,0,0,0,0,-0.066372,0.066372,0,0,0,0,0,0,-0.398234,0,0,0,0,0,0,0,-0.132745,0,0,0,-0.066372,0,0,0,0,0,0,0,0,0,0,0.066372,0,0,0,0,0,0,0,0,0,0.199117,-0.265489,0,0,0.066372,-0.066372,0,0,0,0,0,0,0.066372,0,0,0,0,0,0,-0.132745,0,0,0,0,0.066372,0,0,0,0,0,0,0,0,0,0.066372,0,0,0,0.066372,0,0.132745,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.066372,0,0,0,0,0,0,0,0,0,0,0,0,0.066372,0,0,-0.066372,0,0,0,0,0,0,0.066372,0,0,0,0,-0.066372,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132745,0,0,0,0.132745,0,0,-0.132745,0,0,0.066372,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.066372,0,0,0,-0.066372,0,0,0,0,0.199117,0,0,0,0,-0.066372,0,-0.132745,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.066372,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132745,0,0,-0.066372,0.066372,-0.066372,0,0,0,0,0,-0.066372,0,0,0,0,0.265489,-0.066372,0.132745,0,0,-0.132745,0,-0.066372,0,-0.132745,0,0,0,-0.066372,0,0,0.066372,0,0,-0.265489,0,-0.132745,0,0,0.066372,0,0,0,0.066372,-0.066372,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.066372,0,0,0,0,0,0,0,-0.066372,0,0,0,0,0.132745,0,0,0,0.066372,0,0,0,0,-0.066372,0,-0.199117,0,-0.066372,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.066372,0,0,0,0,0,0,0,0,0,0.066372,0,0.132745,0,0,0,0.066372,0,0,0,0,0,0,-0.066372,0,0,0,-0.066372,0,-0.066372,0.132745,0,0,-0.199117,0,0,0,0,0]},{"id":"982c6083fe2caa1ad1bf96b589d329b91bd637353ccd6352cf7b089211fc57ea","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"Disposition list","text":"Disposition list\n\n| Code | Name | When to use |\n| --- | --- | --- |\n| `HX_NONE_REPORTED` | History complete — no diseases reported | All groups asked. Customer reported no diagnoses. Confirmed back. |\n| `HX_COMPLETE` | History complete — one or more diseases | All groups asked. Each “yes” has condition name plus timing and/or treatment status as the customer could give. |\n| `HX_COMPLETE_MULTI` | History complete — several disease groups | Two or more groups had a “yes” (for example diabetes and heart). Follow-ups done. |\n| `HX_CANCER` | Cancer history captured | Primary finding is cancer (type/site, timing, treatment status). Other groups done or clearly none. |\n| `HX_DIABETES` | Diabetes history captured | Primary finding is diabetes (type if known, insulin, diagnosis timing, complications if any). |\n| `HX_HEART` | Heart / circulatory history captured | Primary finding is heart or circulation (including stroke/TIA, stent, CHF, BP if that was the main item). |\n| `HX_LUNG` | Lung history captured | Primary finding is asthma, COPD, oxygen, sleep apnea, or TB. |\n| `HX_KIDNEY` | Kidney history captured | Primary finding is dialysis, failure/insufficiency, polycystic disease, or nephrectomy. |\n| `HX_LIVER` | Liver history captured | Primary finding is hepatitis, cirrhosis, or liver failure. |\n| `HX_DIGESTIVE` | Digestive history captured | Primary finding is Crohn’s, colitis, ulcer, diverticulitis, or GI/bariatric surgery. |\n| `HX_NEURO_IMMUNE` | Neurological / immune history captured | Primary finding is seizures, MS, Parkinson’s, neuropathy, lupus, cerebral palsy, or similar. |\n| `HX_JOINT_MUSCLE` | Joint / muscle history captured | Primary finding is arthritis, dystrophy, paralysis, or related. |\n| `HX_MENTAL` | Mental / nervous history captured | Primary finding is anxiety, depression, bipolar, PTSD, dementia, or intellectual disability. |\n| `HX_DISABILITY` | Disability (medical reason) captured | Under 65; medical reason for disability recorded. Not income or benefits. |\n| `HX_OTHER` | Other health captured | Primary finding is substance use disorder, amputation, blindness, home health/hospice, hospital stay, or wheelchair. |\n| `HX_PARTIAL` | Incomplete disease list | Some groups not asked, or a “yes” without enough detail and no callback set. |\n| `HX_SKIPPED_SENSITIVE` | Complete except skipped groups | Customer skipped mental health, substance use, or another group; remaining history finished. |\n| `HX_UNSURE` | Customer unsure of diagnoses | Could not confirm names; noted to verify with clinician. Little or no confirmed disease list. |\n| `HX_EDUCATION_ONLY` | FAQ only — no history stored | Explained disease groups; customer did not want conditions recorded. |\n| `HX_DECLINED` | Declined to share disease history | Refused conditions after objection handling. Do not guess. |\n| `HX_CONSENT_DECLINED` | Declined consent | Did not agree to record health details. Stop. |\n| `HX_CALLBACK` | Callback to finish history | Willing but needs records, privacy, or more time. Appointment set if possible. |\n| `HX_WRONG_PARTY` | Not the person whose history is needed | Wrong contact. |\n| `HX_LANGUAGE_BARRIER` | Could not complete — language | Arrange a qualified interpreter. Do not guess disease names. |\n| `HX_EMERGENCY_STOP` | Stopped — possible urgent symptoms | Chest pain, severe breathing trouble, fainting, sudden weakness, stroke-like symptoms. Directed to urgent/emergency care. |\n| `HX_DISTRESSED` | Stopped — customer upset | Too distressed to continue. Offer to end or callback. |\n| `HX_NO_CONTACT` | No answer / voicemail / disconnected | No live health conversation. Do not leave medical advice on voicemail. |\n| `HX_UPDATE` | Existing disease history updated | New diagnosis, treatment change, or correction to a prior list. |\n\nWhen several diseases apply, use `HX_COMPLETE_MULTI` as the primary code and list each condition in notes. Use a single-disease code only when that group is clearly the main history.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-2","file":"disposition.md"},"vector":[0,0,0,0.015663,0,0.015663,0,0,-0.015663,0.015663,0,0,-0.031327,0.031327,-0.031327,0.09398,0,0.031327,-0.015663,0,-0.062653,0.031327,0,0.015663,-0.015663,0,0,0,-0.078316,0,0,0,-0.015663,0.078316,-0.015663,0.031327,-0.14097,0,-0.234949,0.031327,-0.031327,0,0,0,0,0,-0.015663,0,0,0,0,0,0,0,-0.015663,0,-0.015663,0,-0.015663,0.015663,0,0.04699,-0.062653,0,-0.078316,0.015663,0,0.015663,-0.015663,0.04699,0,0.015663,0,0.078316,0,0,0,0.015663,-0.062653,0,-0.015663,0,-0.09398,0.031327,0,0,-0.031327,0.015663,0,0,0,0.015663,-0.04699,0,0,0.313266,-0.062653,0,0,0.015663,0,0.031327,0,0,0,0.015663,0,0,0,0,0,0.031327,-0.015663,0,0,0,-0.04699,0.062653,0,0,-0.078316,0,0,0.031327,0,0,0,0,-0.015663,0.109643,-0.031327,0.031327,-0.313266,0,0,0,0,0,0,0.04699,-0.031327,0,0,0.015663,-0.031327,0.015663,0,0,0,0,0,0,0,0,0,0.015663,-0.031327,0,-0.015663,0,-0.015663,0,-0.04699,0.062653,0,0.015663,0,0,0,0.031327,-0.04699,0.015663,-0.109643,0,0,0.031327,0,0.04699,-0.031327,0.015663,-0.031327,0.031327,-0.015663,0.078316,-0.015663,0,0,0.062653,-0.015663,0.015663,-0.04699,0,0,0,0,0,0,0,0,0.062653,0,0.015663,-0.015663,0,-0.031327,0.015663,0,0.04699,-0.015663,0.031327,0,0.015663,-0.015663,0.031327,0,0,0,0.187959,0,0,-0.031327,0.015663,-0.015663,0.015663,0,0,0,0.015663,0,0,-0.04699,0.04699,0,0,0,0,-0.015663,0.125306,0,0,-0.062653,0.015663,-0.015663,0,-0.031327,0,-0.031327,0.031327,0,0,0,0,0,0.454235,-0.062653,0,0,0.015663,-0.125306,0.031327,0,0,-0.156633,0,-0.031327,0,-0.172296,0,0,0.015663,-0.031327,0.031327,-0.04699,0.015663,-0.015663,0,-0.015663,0.203623,0,0.015663,0,0.172296,-0.015663,0,-0.015663,0,0,0,0,0.015663,0,0.015663,-0.015663,0.031327,-0.04699,0,0,0,-0.09398,0,0,0.04699,0,0,-0.015663,0.031327,0,0,-0.015663,0,0,0.078316,-0.015663,0.015663,-0.015663,0.015663,0,0.04699,0,0.203623,0,0,-0.031327,0,-0.031327,0,0,0,0,0,0,0,-0.015663,0.078316,0,0.015663,0,0,0,0,0,0,0,0,0,0,0,0.031327,0,0.015663,0,0,0,0.04699,-0.015663,0.078316,-0.015663,0.14097,-0.031327,0.015663,-0.015663,0.015663,0,0.031327,0,0,0,0.031327,-0.015663,0.031327,0,0,-0.078316,0.031327,0,0.04699,-0.015663,0,-0.125306,0,0,0,0,0]},{"id":"6de973c6d34b18352a05ea9e8e44936ed7a1832504b73a145e123efc1c8856a1","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"Required notes (health only)","text":"Required notes (health only)\n\nWrite facts another agent can use. Use the customer’s words.\n\n**Include when known**\n\n- Disease group and condition name\n- Year or approximate timing of diagnosis or last event\n- Current treatment: medication (if shared), insulin, dialysis, oxygen, device, surgery year\n- Still followed by a specialist? yes / no / unknown\n- Groups skipped, declined, or marked unsure\n- Who answered (customer vs caregiver, if the customer agreed)\n\n**Never put in notes**\n\n- Diagnoses the customer did not state\n- BMI, height, weight, or build\n- Policy, premium, or coverage language\n- Insults or slang for mental health, disability, or substance use\n- Trauma details for PTSD\n- Legal or driving history\n\n**Example notes**\n\n- `HX_NONE_REPORTED` — “All disease groups asked. Customer reports no clinician diagnoses. Confirmed.”\n- `HX_DIABETES` — “Type 2 diabetes, diagnosed ~2018. Insulin started 2022. No kidney/eye/nerve complications named. Other groups no.”\n- `HX_HEART` — “Stent 2021. Takes blood-pressure medication. No CHF reported. Other groups no.”\n- `HX_CANCER` — “Colon cancer, surgery 2019, chemo finished 2020, oncology follow-up yearly. No recurrence reported.”\n- `HX_COMPLETE_MULTI` — “Diabetes T2 on oral meds; COPD on inhalers; skipped mental-health group.”\n- `HX_SKIPPED_SENSITIVE` — “Physical disease groups complete. Customer skipped mental/nervous and substance-use questions.”\n- `HX_DECLINED` — “Consent given; declined to name any conditions. No diseases recorded.”\n- `HX_EMERGENCY_STOP` — “Reported chest pain during call. Interview stopped. Directed to emergency care. History incomplete.”\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-3","file":"disposition.md"},"vector":[0,0,-0.038576,0,0,0,0,0.038576,0,0,-0.038576,0.038576,-0.077152,0.038576,0,0.154303,0,0,0,0,-0.077152,0.038576,0,0,0,0.038576,0,0,-0.192879,0,-0.038576,0,0,0,-0.038576,0.038576,-0.115728,0,-0.115728,0.038576,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.038576,0,0,0,0.038576,0,0.038576,-0.154303,0,-0.115728,0,0,0,0,0.077152,0,0,0,0.038576,0,0,0,0,-0.038576,0,-0.077152,0,0,0,0,0.038576,-0.077152,0.038576,0,0,-0.038576,0,-0.038576,0,0,0.115728,-0.038576,0,0,0.038576,0,0.038576,0,0,0,0,0,0,0,0,0,0,0,0.038576,0,0,0,0.077152,0,0,-0.192879,0,0,0.077152,0,0,0,0.038576,0,0,-0.038576,0.038576,-0.308607,0.038576,0,0,-0.038576,0.077152,-0.038576,0.038576,-0.038576,0,0,0,-0.077152,0,0,0,-0.038576,0,0,0,0,0,0,0,0,0,-0.038576,0.038576,0,0.038576,-0.038576,0.077152,-0.038576,0.038576,0,0,0,0.038576,-0.077152,0,-0.038576,0,0,0,0,0.038576,-0.115728,0,0,0.038576,0,0.154303,0,0,0,0.038576,0,0.038576,0,0.038576,0,0,0,0,0,0,0,0.115728,-0.038576,0,-0.115728,0,-0.038576,0,-0.038576,0.038576,0,0.038576,0,0,-0.038576,0,0,0,0,0,0,0,0,0,0,0,-0.038576,0,0,0,0,0.038576,-0.077152,0,0,0,0,0,0,0.192879,-0.038576,0,-0.038576,0,-0.038576,0.038576,0,0,-0.115728,0,0,0,0,0,0,0.308607,-0.038576,0,0,0,-0.077152,0,0,0,-0.077152,0,0,0,-0.038576,0,0,0,-0.038576,0,-0.038576,0,0,0,0,0,0,0,0,0.270031,-0.038576,0.038576,0,0,-0.038576,0,-0.077152,0.038576,0,0.038576,0,0.038576,-0.038576,0,0,0,-0.154303,0,0,0,0,0,0,0.038576,0,0,0,0,0,0.077152,0,0.077152,0,0,-0.038576,0.038576,-0.038576,0.038576,0,0,-0.115728,0.077152,-0.038576,0,0,0,0,0,0,0,-0.038576,0.115728,0,0,0,0,0,0,0,0,0,0,0,0,0,0.038576,0,0,0,0.038576,0,0.115728,0,0.038576,0,0.154303,0,0.038576,-0.038576,0.038576,0,0,0,0,0,0,0,0,0,0.038576,-0.154303,0.077152,0,0.038576,-0.038576,0,-0.308607,0,0,0,0,0]},{"id":"1f608d53db72df225daa27a5142d3caff9bf20f5861819698fd9854081b0bd43","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"Map from call path to disposition","text":"Map from call path to disposition\n\n| What happened on the call | Disposition |\n| --- | --- |\n| All groups asked; no diseases | `HX_NONE_REPORTED` |\n| All groups asked; one main disease with follow-ups | Matching `HX_CANCER` / `HX_DIABETES` / `HX_HEART` / etc., or `HX_COMPLETE` |\n| Two or more disease groups yes | `HX_COMPLETE_MULTI` |\n| Finished except skipped mental health or similar | `HX_SKIPPED_SENSITIVE` |\n| Ran out of time; callback booked | `HX_CALLBACK` |\n| Yes to a disease but missing name and timing | `HX_PARTIAL` or `HX_UNSURE` |\n| Refused to share conditions | `HX_DECLINED` |\n| No consent | `HX_CONSENT_DECLINED` |\n| Education from FAQ only | `HX_EDUCATION_ONLY` |\n| Possible emergency | `HX_EMERGENCY_STOP` |\n| Customer too upset | `HX_DISTRESSED` |\n| Corrected an old disease list | `HX_UPDATE` |\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-4","file":"disposition.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.047565,0,0,0,0,0,0.09513,0,0,0,0,0,0,-0.047565,0,0,0,0,0,0,0,-0.142695,0,-0.047565,0.047565,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.09513,0,0,-0.047565,0,0,0,0,0.047565,0,0,0,0,0,0,0,0.047565,0,0,-0.047565,0,0,0,0,0,0,0,0,0,0,0.047565,0,0,0,0,-0.047565,0,0,0,0,0.047565,-0.047565,0,0,0,0,0,0,0,0,0.047565,0,0,0,0,0,0,-0.047565,0,-0.047565,0,0,0,0,0,0,0,0,0.047565,0,0,-0.190261,0,0,0.047565,0,0,0,0,-0.047565,0,0,0,0,0.047565,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.047565,0.142695,0,0,0,0,0,0.190261,0,0,-0.047565,0,0,0,0,0.047565,-0.047565,0,-0.09513,0,-0.047565,0.09513,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.09513,0,0,0,0,0,0,0,0.047565,0,0,0,0,0,0,-0.047565,0,-0.047565,0,0,0,0,0,0,0.047565,0,0,0,0.047565,0,0,-0.047565,0,0,0,0,0,0,0.142695,0,0,-0.09513,0,0,0,-0.047565,0.09513,0,0,0,0,-0.047565,0,0,0.761042,0,0,0,0,-0.09513,0,0,0,-0.09513,0,-0.047565,0,0,0,0,0,0,0,-0.09513,0,0,0,0,0,0,0,0,0.047565,-0.047565,0,0,0,0,0,0,0,0,0,0,0,-0.047565,0,0,0,-0.09513,0,0,0,0,0.047565,0,0,0,0,0,0,0,0.09513,-0.047565,0.047565,0,0,0,0,0,0,0,0,-0.09513,0,-0.09513,0,0,0,-0.047565,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.047565,0,0,0,0,0,0,0,0.047565,-0.047565,0.190261,0,0,-0.047565,0.047565,0,0.047565,0,0,0,0,-0.047565,0,0,0,0,0,0,0.09513,0,0,-0.09513,0,0,0,0,0]},{"id":"11caa2c9735632921d6ea6d68b2486bba473170d6ebf00cd2ced41d36358d930","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"Complete vs not complete","text":"Complete vs not complete\n\nTreat the disease interview as **complete** when:\n\n- Consent was given (or the goal was education-only and that is coded)\n- Each disease group is yes, no, or skip\n- Every “yes” has at least a condition name **or** a clear “name unknown + event described”\n- You repeated the list back\n- You did not diagnose\n\nNot complete: `HX_PARTIAL`, `HX_DECLINED`, `HX_CONSENT_DECLINED`, `HX_CALLBACK`, `HX_UNSURE`, `HX_EMERGENCY_STOP`, `HX_DISTRESSED`, `HX_NO_CONTACT`, `HX_LANGUAGE_BARRIER`.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-5","file":"disposition.md"},"vector":[0,0,0,0,0,0,0,0,-0.06742,0,0,0,-0.06742,0.06742,0,0,0,0,0,0,0,0.06742,0,0,0,0,0,0,-0.3371,0,0,0,-0.06742,0,-0.06742,0.06742,0,0,-0.06742,0.06742,-0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.06742,0,0.13484,-0.13484,0,0,0,-0.06742,0,0,0,0,0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.06742,0,0,0,0,0.06742,0,0,0,0,0,0.06742,0,0,-0.20226,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.06742,0,0,0,0,0,0,0,0,0,0,0.06742,0,0,0,0,0,0,0,0,0,0,0,0,-0.20226,0,0,0,-0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.13484,0,0,0,0,0,0,-0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.13484,0,0,0,0,0,0,0,0,0,0,0,-0.13484,0,0,0,-0.06742,0,0,0,0,0,0,0.60678,0,0,0,0,-0.26968,0,-0.06742,0,-0.06742,0,0,0,-0.20226,0,0,0,0,0,-0.13484,0,0,0,0,0.13484,0,0,0,0.06742,-0.06742,0,0,0.06742,0,0,0,0,-0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.06742,0,0,0.06742,0,0,0,0,0,0,0,0,-0.06742,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.06742,-0.06742,0.13484,0,0,0,0,0,0.06742,0,0,0,0,0,0,0,0,0,0,0,0.06742,0,0,-0.13484,0,0,0,0,0]},{"id":"7dc30640381038ecc4de66a2e07d8303a9a46bb942e6dceb9b8e33b5b9485d87","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"After the call — agent checklist","text":"After the call — agent checklist\n\n- [ ] One primary disposition selected  \n- [ ] Notes list conditions in the customer’s words  \n- [ ] No BMI or policy language in notes  \n- [ ] Skipped groups named  \n- [ ] No guessed diagnoses  \n- [ ] Emergency calls were not continued as a full interview  \n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-6","file":"disposition.md"},"vector":[0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.285714,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,-0.142857,0,0,0,0,0,0,0.142857,0,0,0,0.142857,0,0.142857,-0.142857,0,-0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,0,0,-0.285714,0,0,0,0,0,0,0,0,0,0,0.142857,-0.142857,0,-0.285714,0,0,0,0,0,0,0,-0.142857,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.285714,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.142857,0,0,0.142857,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.285714,0,0,0,0,0]},{"id":"e7f7a70fc7e9a7a69877aa3bffc1a4416c400968904b414236325060207a083f","vertical":"health","source_path":"knowledge_base/health_details/disposition.md","doc_type":"disposition","module":"health_disposition","title":"Related files","text":"Related files\n\n- `communication.md` — disease-group script and follow-ups  \n- `faq.md` — why each disease group is asked  \n- `objection.md` — if they hesitate; then choose `HX_DECLINED`, `HX_SKIPPED_SENSITIVE`, `HX_CALLBACK`, or a complete code","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"disposition-7","file":"disposition.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,-0.133631,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.267261,0,0,0,0,0,0.133631,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.133631,0,0,0,0,0,0,0,0.133631,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0.400892,0,0.133631,0,0,-0.133631,0,0,0,-0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.400892,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0]},{"id":"2128439f7da50b1e9c827870652e823fd230495ab3ac73613cd09a17f9cdb6b1","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"FAQ — Health Disease History","text":"FAQ — Health Disease History\n\nAnswers for customers and agents. Use **health language only**. This interview records what a clinician has already said. It is not a diagnosis, not BMI screening, and not a policy discussion.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-0","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.39736,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.264906,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0.132453,0,0,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0,0,0.132453,0,0.132453,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.39736,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,-0.39736,0,0,0,0,0,-0.132453,0,0,0,0,0.132453,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.132453,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0,0,0,0,0,0,0.132453,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0,0,0.132453,0,0.132453,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.132453,0,0,0.264906,0,0,0,0,0,0,0,0]},{"id":"d9c8be977dc93255145f9b513d44f5a9dabc005c7a4415766f54f27925d1c2d2","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why are you asking about diseases?","text":"Why are you asking about diseases?\n\nWe build a clear list of conditions you have been diagnosed with, treated for, or take medication for. That history helps keep your health details accurate. We are not examining you on this call.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-1","file":"faq.md"},"vector":[0,0,0,0.131306,0,0,0,0,0,0,0,0,0,0,0,0.131306,0,0,0,0,0,0,0,0,0,0,0,0,-0.393919,0,0,0,0,0,0,0.131306,0,0,0,0,0,0,0,0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0.131306,0,0,0,0,-0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0,-0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.262613,0,0,0,0,0,0.262613,0,0,-0.131306,0,0,0,0,0,0,0,0,0,0,0,-0.262613,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0,0,0.131306,0,0,0,0.131306,0,0,-0.262613,0,0,0,0,0,-0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0,-0.131306,0,0,0,0,0.262613,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0,0,0,0,0,0,0.262613,-0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0.131306,0,0,0,0,0,0,0,0,0,0,0,0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.131306,0.131306,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.131306]},{"id":"51518a4bbdc88aa6cc8e62a5e5930f6257f7dbd60783e763bf86e6917cab3510","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Are you my doctor?","text":"Are you my doctor?\n\nNo. A licensed clinician diagnoses and treats. We only record what you tell us about your history.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-2","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,-0.417029,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,-0.208514,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,-0.208514,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,-0.208514,0,0,0,0,0]},{"id":"ec7805e509aeb6d364abbe28a6d041323c2aa9d6e27195e89424ccfe34f0a1d8","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Do I have to answer every disease group?","text":"Do I have to answer every disease group?\n\nNo. You may skip any group. Please say “skip” rather than guessing.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-3","file":"faq.md"},"vector":[0,0,0,0,0,0,-0.204124,0,0,0,0,0,-0.408248,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,-0.204124,0,-0.204124,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.408248,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0]},{"id":"5d8a12fedfd5d97100ede89f6a1551e969f7f5dcd2805788b05de461a0d85544","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why do you go group by group (cancer, diabetes, heart, and so on)?","text":"Why do you go group by group (cancer, diabetes, heart, and so on)?\n\nThose groups match common ways clinicians organize medical history. Going in order reduces missed conditions.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-4","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.342997,0,0,0,0,0,0,0,-0.342997,0,-0.171499,0.342997,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0.171499,0,0,0,0,0,0,-0.171499,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0]},{"id":"d943649f2b01189e3da55708dfae5d43e35dc78f179e485d8de7dc47a10866de","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Will you tell me if I have a disease?","text":"Will you tell me if I have a disease?\n\nNo. If you are unsure whether you have a condition, we note “unsure” and suggest you confirm with your clinician or medication list.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-5","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.5547,0,0,0,0,0,0,0,0,0,-0.138675,0.27735,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.138675,0,0,0,0,0,-0.138675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.27735,0,0,0,0,0,0.138675,0,0.138675,-0.138675,0,0,0,0,0,0,0,0,0.138675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.138675,0,0,0,0,0.138675,0,0,0,0,-0.27735,0,0,0,0,0,-0.138675,0,0,0,0,0,0,0,0,0,0,0.138675,0,0,0,0,0,0,0,0.138675,0,0,0,0,0,0,0,0.138675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.27735,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.138675,-0.138675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.138675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.138675,0,0,0.138675,0,0,0,0.138675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.138675,0,0,0,0,0]},{"id":"99cfc49b4e5b8449668c055cff0d9e4d1b16f7c3518248e68cba2dd5869073dc","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why exclude basal cell skin cancer?","text":"Why exclude basal cell skin cancer?\n\nBasal cell skin cancer is common and usually treated locally. We still need to know about melanoma and internal cancers. If you are not sure of the skin type, say so.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-6","file":"faq.md"},"vector":[-0.137361,0,0,0,0,0.137361,0,0,0,0,0,0,0,0,0,0.137361,0,0,0,0,0,0,0,0.137361,0,0,0,0,-0.274721,0,0,0,0,0,0,0,-0.137361,0,-0.274721,0,0,0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.412082,0.137361,0,0,0,0,-0.137361,0,0,0,0,0,0,0.274721,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.274721,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0.274721,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0.137361,0,0,0,0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,-0.137361,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.137361,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0,-0.137361,0,0,0,0,0,0,0,0,0,0,0]},{"id":"3b689dd270ad130d843a26ed56ccfa7d68666a2abbdea7fda1160c00e97480ec","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"What details matter for cancer history?","text":"What details matter for cancer history?\n\nType or site, year of diagnosis, treatments (surgery, chemo, radiation, other), whether treatment is finished or ongoing, and whether it has returned or spread, if you know.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-7","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.298142,0,0,0,0,0,0,0,0,0,-0.149071,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,-0.447214,0,0,0,0,0,0,0.149071,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0.149071,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.298142,0,0,0,0,0,0,0,-0.149071,0,-0.149071,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,-0.298142,0.149071,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"4e3b673c48ac19c96e615016a5216097461318feab176c99eb45f61f5eb06f57","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"What is the difference between Type 1 and Type 2?","text":"What is the difference between Type 1 and Type 2?\n\nType 1 usually needs insulin from early in the illness. Type 2 is more often treated first with lifestyle and non-insulin medicines; some people later use insulin. Use the type your clinician gave you.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-8","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.631169,0,0,0,0,0,0,0,-0.090167,0,-0.180334,0,0,0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.180334,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.090167,0,0,0,0.090167,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.090167,0,0,0,0.090167,0,0.090167,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.180334,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.180334,0,0,0,0,0.090167,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.090167,0,0,0,0,0,0,0,0,0,0,0.450835,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.270501,0,0,0,0,0,0,0,0.090167,0,0,0,0,-0.090167,0.090167,0,0,0,0,-0.180334,0,0,0,0,0,0,0,-0.090167,0,0,0]},{"id":"1aaa40aa2696728359b77fc457fe786ec050f1fb228629816ae0102396efcb18","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why ask about insulin?","text":"Why ask about insulin?\n\nInsulin means the diabetes is treated that way. It is a treatment fact, not a judgment. Also record when insulin started if you know.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-9","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,-0.150756,0,0,0,0,0,0,0,0,0,-0.301511,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,-0.150756,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,-0.452267,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,-0.150756,0,0,0,0,0,-0.150756,0,0,0,0,0.301511,0,0,0,0.150756,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.452267,0,0,-0.150756,0.150756,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"b8e73a86ebbc62f44202c96ebaf62e6b77d6391b5ccca9eb960a940552a0943b","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why ask about kidney, eye, nerve, or heart problems?","text":"Why ask about kidney, eye, nerve, or heart problems?\n\nThose can occur together with long-standing diabetes. We only record what a clinician has already named.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-10","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.176777,0,0,0,0,-0.176777,0,-0.176777,0,0,0,0,0,0,0,0,0.176777,0,0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.176777,-0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.176777,0,-0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.176777,0,0,0,0,0,0,0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.176777,0,0,0,0,0,0.353553,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.176777,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.353553,0,0,0,0,0,0.176777,0,0,0,0,0,0,0,0,0,0,0,0.176777,0,0.353553,0,0,0,0,0,0,0,0]},{"id":"467dbcca245a11897edb2b3ec637770c79fc97658a5553d8e3833d9fb6fe244e","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"What counts as a digestive disease here?","text":"What counts as a digestive disease here?\n\nExamples: Crohn’s disease, ulcerative colitis, diverticulitis, ulcers, and surgeries such as gastric bypass. Everyday heartburn is only recorded if a clinician diagnosed a related condition (for example ulcer or GERD they want listed).","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-11","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0.280056,0,0.140028,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,-0.140028,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,-0.140028,0.140028,-0.140028,0.140028,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.420084,0.140028,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,-0.140028,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,-0.140028,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.280056,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0]},{"id":"7cb1a0ef7f7777450fbadcc8d292bbbeebc5032a258873fb4464f863b8803094","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why ask when surgery happened?","text":"Why ask when surgery happened?\n\nTiming helps describe whether the condition is recent, recovered, or still followed in clinic.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-12","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0,0,0,-0.229416,0,-0.229416,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.229416,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"37cab23ee28896181a01991c6c96c70783aa1b9614473ac4b0591a4d5f8d716c","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why ask about disability?","text":"Why ask about disability?\n\nOnly for the **medical condition** behind it (for example a neurological or joint disease). We do not ask about benefit checks, claims, or insurance.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-13","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.294884,0,-0.294884,0,0,0,0,0,0,0,-0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,0,0,0,0,-0.442326,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.442326,0,0,0,0,0,0,0,0,0,0,0.147442,-0.294884,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,-0.147442,0,0,0,0,0,-0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,0,0,0,0,0,0.147442,0,0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.147442,0,0,0,0,0,0,0,0]},{"id":"76805498d7965f92d607255ef911518ccde87b27ce6b7ace63b33f0224efd4bd","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"What belongs in this group?","text":"What belongs in this group?\n\nExamples: cerebral palsy, epilepsy or seizures, multiple sclerosis, neuropathy, Parkinson’s disease, lupus. Your clinician may use other names — we record those too.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-14","file":"faq.md"},"vector":[0,0,0,0,0,0,-0.182574,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0.182574,-0.182574,0.182574,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,-0.182574,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0.182574,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.365148,0,0,0.182574,-0.182574,0,0,0,0,0.182574,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0]},{"id":"5a4e04ba1b92edf332653aac888647c73275a8a0be303ccd4e58b04a03b98908","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why ask about last seizure or last hospital stay?","text":"Why ask about last seizure or last hospital stay?\n\nIt describes how recently the condition needed urgent care. Current daily medication is also useful if you are willing to share it.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-15","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0.320256,0,0,-0.320256,0,-0.160128,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,-0.320256,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0.160128,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,-0.160128,0,-0.160128,0,0,0,0,0.160128,0,0,-0.320256,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"8db5497483c0dae854f174d743ec14df2b4df1c9ef4b73205cd1adb16c963f06","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Is arthritis worth mentioning?","text":"Is arthritis worth mentioning?\n\nYes, if a clinician diagnosed it (osteoarthritis, rheumatoid arthritis, or another type). Note if it limits walking or if you use a wheelchair.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-16","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.298142,0,0,-0.149071,0,0,0,0,0,0,0,-0.149071,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0.149071,-0.298142,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.298142,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,-0.447214,0,0,0,0,0.149071,0,0,0,0,-0.447214,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0]},{"id":"2ad06b271358e96dda2f934aa3b82f8e370184639c7ead379c056438f5fcaeeb","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why ask about dialysis?","text":"Why ask about dialysis?\n\nDialysis means the kidneys need machine support. It is an important part of kidney history. Also record failure, polycystic disease, or kidney removal if diagnosed.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-17","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0.338062,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0.338062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,-0.169031,0.169031,-0.169031,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0.169031,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,-0.169031,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.338062,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"ec1f00ab7e263d218e48b5361352336d30d39aa4932d40991c6dbe55d1c7ae71","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"High blood pressure only — do I still mention it?","text":"High blood pressure only — do I still mention it?\n\nYes. It is a circulatory diagnosis. Include whether you take blood-pressure medication.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-18","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0.342997,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,-0.342997,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,-0.171499,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.514496,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,-0.342997,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0.171499,0,0]},{"id":"31b9ed50e785f23ad626d7c61f2e2d9b1d025e82d2cdb23da3090c7d1e35f633","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Heart attack vs stent vs bypass vs heart failure — why so many names?","text":"Heart attack vs stent vs bypass vs heart failure — why so many names?\n\nThey are different events and treatments. Name what the hospital or cardiologist told you, and the year if you remember.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-19","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.125988,0,0,0,0,-0.629941,0,0,0,0,0,-0.125988,0,0,0,-0.251976,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.125988,0,0,0,0,0,0,0,0,0,0,0,-0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.125988,0,0,0,0,0,0,0,0,0,0,0.125988,0,0,0,0.125988,0,0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.125988,-0.377964,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.125988,0,0.125988,0,0,0,0,-0.125988,0,-0.125988,0,0,0,0,0,0,0,0,0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.125988,0,0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.125988,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.125988,0.251976,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"caa7330bbe4fa6248ca0e08cd9deb75b28f5ed328d779799dfac4d1e26087798","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"What is a TIA?","text":"What is a TIA?\n\nA transient ischemic attack is a brief stroke-like episode. If a clinician used that word, we record it separately from a completed stroke when you know the difference.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-20","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,-0.240772,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0,0,0,-0.120386,0,-0.722315,0,0,0,-0.120386,0,0,0,0,0.240772,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0.120386,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0.240772,0,0,0,0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0.120386]},{"id":"80c32914bcf2e3ab3eb2a1af4e1c2412fb4ec0e9065af3305bb001e7a34a7a9e","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Pacemaker or defibrillator?","text":"Pacemaker or defibrillator?\n\nRecord the device and about when it was placed, if you know.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-21","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,-0.485071,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.242536,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"29de8d15a61a6bcece51ea3f47c6194af2981eae43f0485c32544a280fce1e33","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Hepatitis vs cirrhosis vs liver failure?","text":"Hepatitis vs cirrhosis vs liver failure?\n\nHepatitis is inflammation (often viral B or C). Cirrhosis is scarring. Liver failure means the liver is not doing its job. Use the words your clinician used; do not upgrade the diagnosis yourself.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-22","file":"faq.md"},"vector":[0,0,0,0,0,0,-0.120386,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,-0.361158,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.240772,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.120386,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0.240772,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.240772,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0.120386,0,0.361158,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.240772,0,0,0,0,0,0,-0.120386,0,0,0,0,0,-0.120386,0,0,0,0,0,-0.240772,0,0,0,0,0,0,0,0,0,0,0.361158,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.240772,0,0,0,0,-0.120386,0,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0,0,0,0,0.120386,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.120386,0,0,0,0,0,0,0.120386,0,0,0,0]},{"id":"a8bfed9a22c6ac6eba37536cf7d1c2c1ea67566d2a31283ce69bb047c83e2db7","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Asthma vs COPD?","text":"Asthma vs COPD?\n\nAsthma often starts earlier and can vary. COPD (including emphysema and chronic bronchitis) is a long-term lung disease, often in adults. Record oxygen use and sleep apnea/CPAP if they apply.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-23","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,-0.437595,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.29173,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,-0.145865,0,-0.145865,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.29173,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0.29173,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,-0.145865,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,-0.145865,0.145865,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0]},{"id":"e7d58abfdbc5a44def55efdaa3a07404561b0a8ce9bf5aeab87c8f8fc063ca07","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Do I have to name my medication?","text":"Do I have to name my medication?\n\nNo. Condition name, rough timing, and whether you are still in treatment is enough if you prefer not to list drugs.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-24","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,-0.342997,0,0,0,0,0,0,0,-0.342997,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.342997,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.171499,0,0,0,0,0]},{"id":"4761ab1922521e6362fc41845f9bf6ee1606518d2bdb25da22ddc0c828a669d3","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Why include dementia or intellectual disability?","text":"Why include dementia or intellectual disability?\n\nThey are part of nervous-system history. Ask and record with respect. Do not use insulting language.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-25","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0.208514,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,-0.208514,0.208514,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0]},{"id":"0359a8c3b2cb62f150609a3b8c43cf7cb4902b8bc571ab22b7fdd7146a655435","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"PTSD — will you ask what happened?","text":"PTSD — will you ask what happened?\n\nNo. We do not need trauma details. Diagnosis and whether you are in treatment is enough.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-26","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,-0.204124,0,-0.204124,0,0,0,0,0,0,0,-0.408248,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.204124,0,0,0,0,0,0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0]},{"id":"03db01f8d78a4911fb2070edb41ac9e53f353d1a6f5464d3d57a420c381a4ab0","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Alcohol or drug use — why is this here?","text":"Alcohol or drug use — why is this here?\n\nIf a clinician diagnosed alcohol use disorder or another substance use disorder, or you are in treatment, it is health history. You may skip it. We do not ask about arrests or driving.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-27","file":"faq.md"},"vector":[0,0,0,0,0,0,-0.118678,0,0,0,0,0,0,0,0,0.118678,0,0,-0.118678,0,-0.237356,0,0,0,0,0,0,0,-0.237356,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.118678,0,0,0,0,-0.118678,0,0,0,-0.118678,0,0,0,0,0,0,0,0,0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.118678,-0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.118678,0,0,0,0,0,0.118678,0,0.118678,-0.474713,0,0,0,0,0,0,0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.237356,-0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.118678,0,0,0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.118678,0,0,0,-0.118678,0,0,0,0,0,-0.237356,0,0,0,0,0.237356,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.237356,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.118678,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.356034,0.118678,0,0,0,0,0,0,0,0,0,0]},{"id":"ce75f5b07e9df66b2e7b06a0e7942ea2503778a7a81025f91e464550fdedc1c4","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Home health, hospice, hospital, wheelchair?","text":"Home health, hospice, hospital, wheelchair?\n\nThese describe current care and function. They are health facts, not a diagnosis by the agent.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-28","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0.417029,0,0,0,0,-0.208514,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0.208514,0,0.208514,0,0,0,0,0,0,-0.208514,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"bbc130755b9a39efd229b2359f52cff49b6200c1afabf43f6d872b16f39eb0c6","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"I don’t remember dates.","text":"I don’t remember dates.\n\nYear or “about X years ago” is fine. Write “date unknown” rather than inventing a date.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-29","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,-0.208514,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.417029,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,-0.208514,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"2d5b716a9d191357dc2bbbb879baf7b3292ff5a427f7e81109e3e0554076e110","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"I take many medicines and don’t know what they are for.","text":"I take many medicines and don’t know what they are for.\n\nWe can note “multiple medications, conditions to confirm with clinician.” Do not guess the disease from the pill name unless the customer is sure.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-30","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,-0.46291,0,0,0,0,0,0,0,-0.154303,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0.154303,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0.154303,-0.154303,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,-0.154303,0,0,0,0,0,0,0.154303,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0.154303,-0.154303,0,0,0,0,0.154303,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"3af5ca7b81f64bd488a578700a9eebfe9b64ae2ac4a810aa8c0d8b5a018312c7","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Can a family member answer?","text":"Can a family member answer?\n\nOnly if the customer agrees and the other person knows the medical history. Note who answered.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-31","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,-0.57735,0,-0.19245,0,0,0,0,0,0,0,-0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.19245,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,-0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.19245,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.19245,0,0,0,0,0,0,0,0]},{"id":"4fd37a228bc55c24d043cc292b880ce80452778b21b24b134adf6cbfec2e09c1","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Is this confidential?","text":"Is this confidential?\n\nRecord only what is needed for the health history. Follow your organization’s privacy rules. Do not promise extra legal protections you cannot keep.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-32","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,0,0,0,0,-0.179605,0,0,0,0,0,0,0,-0.359211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,-0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,-0.179605,0,0,0,0,0,0,0,-0.179605,0,0,0,0,0,-0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.179605,0.179605,0,0,0,0,0,0,0,0,-0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.179605,0,0,0,0,0,-0.179605,0,0,0,-0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.179605,0,0,0,0,0,-0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.179605,0,0,0,0,0,0,0,0,0,0,0.359211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.179605,0,0,0,0,0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,0,0,0,0,0,0,0,0,0,0,0,0,0,0.179605,0,0,0,0,0,0,0,0]},{"id":"3b5614cce1dfc34d91fbc82bfd26ecfae39309b09680e1fb32494023a8f57c65","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Can this replace a clinic visit?","text":"Can this replace a clinic visit?\n\nNo. New or worsening symptoms need a clinician. Emergencies need urgent or emergency care, not this interview.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-33","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.338062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.507093,0,0.169031,-0.338062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.338062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0]},{"id":"1ad45ce9982a5e18053bb32c94e512d7b0af3e1a0e64320db4ac8afe8924aafe","vertical":"health","source_path":"knowledge_base/health_details/faq.md","doc_type":"faq","module":"health_faq","title":"Short phrases agents can use","text":"Short phrases agents can use\n\n- “I am recording what your doctor has already told you, not making a new diagnosis.”\n- “You can skip any disease group.”\n- “Year of diagnosis is enough if you don’t know the exact date.”\n- “We are not discussing BMI or any policy on this call.”\n- “If this feels like an emergency, please get urgent care now.”","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"faq-34","file":"faq.md"},"vector":[0,0,0,0,0,0,0,0,0,0.102598,0,0,-0.102598,0,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0,-0.512989,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102598,0,-0.102598,0,0,0,0,0,-0.102598,0,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0.102598,0,0,0,0,0,0,0,0,0,0.102598,0,0,-0.102598,0,0,0,0,0,0,0,0,0.102598,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0,0,0.102598,0,0.205196,0,0,-0.102598,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102598,-0.102598,0,-0.102598,0,0,0,0,0,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102598,0.102598,0,0,0,0,0,0.102598,0,0.102598,0,0.102598,0,0,0,0,0,0,0,0,0,0,0,0.102598,0,0.205196,0,0,0,0,0,0,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.205196,0,0,0,0,0,0,0,-0.205196,0,0,0,-0.205196,0,0,0,-0.102598,0,0,0.102598,0,0,0,0.102598,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102598,-0.102598,0,0,0,0,0.102598,-0.102598,0,0,0,0,0.102598,0,0,0,0,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0,-0.102598,0,0,0,0,0,0,0,0,0,0,0.205196,0,0.102598,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102598,0,0.102598,0,0.102598,0,0,-0.102598,0,0,0,-0.102598,0,0,0,0,0,0,0,-0.102598,0,0,0.205196,0,0,0,0,0,0,0,0]},{"id":"84acf09ab74b7f8aee52ac3c8b9deeb81a8e130cdb6c1ae9e5ca924d28a13d65","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"Objections — Health Disease History","text":"Objections — Health Disease History\n\nUse these replies when a customer hesitates to share medical conditions. Stay on **diseases and treatment facts**. Do not bring up BMI, build, premiums, or policies. Never pressure. If they decline, stop collecting that detail.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-0","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,-0.149071,0,0,0,0,0.149071,0,0,0,0,0,0.149071,0,0,-0.149071,0.149071,-0.149071,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0.149071,0,0,0,0.149071,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0.149071,0,0.298142,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,-0.149071,0,-0.149071,0,0,0,0,0,0,0,-0.298142,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,-0.149071,0,-0.149071,0,-0.149071,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0.298142,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0.149071,-0.149071,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.149071,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.149071,0,0,0,0,0,0,0,0,0,0,0]},{"id":"3ec944cef107033c91bcaba02bfbedc769fea281bd7dd06b26fd2f388ae7eba9","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"How to handle any objection","text":"How to handle any objection\n\n1. Acknowledge the concern.\n2. Explain the health reason in one or two sentences.\n3. Offer a smaller step (skip one group, give year only, skip medication names).\n4. Confirm their choice and continue or stop.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-1","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.130189,0,0,0.130189,0,0,0,0,0,0,0,0,0,0,0,0,-0.520756,0,0,0,0,0,0,0,-0.130189,0,-0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.260378,0,-0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.130189,0,0.130189,-0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.130189,0,0.130189,0,0,0,0,0,0,0,0.260378,0,0,0,0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.260378,0.130189,0,0,0,0,0,0,0,0,0,0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.130189,0,0,0,0,0,0,0,0,0,0,0.130189,0,0,-0.130189,0,0,0,0,0,-0.130189,0,0,0,0,0,0,0,0,0.130189,0,0,0,0,0,0,-0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.130189,0,0,0,0,0,0,0,-0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.130189,0,0.130189,0,0,0,0,0,0,0,0,0,0.130189,0,0,-0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.130189,0,0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0.130189,0,0,0,0,0,0.130189,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.130189,0,0,0,0.130189,0,0,0,0,0,0,0,0]},{"id":"9dd2140fb88115343b2ab981f9c97732c31c45b81e4cc1566dd2312b6337636a","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“Why do you need my medical history?”","text":"“Why do you need my medical history?”\n\n> We only record conditions a clinician has diagnosed or treated, so the health file is complete. I will not diagnose you or change your treatment. You may skip any group.\n\nIf they still refuse: do not invent conditions. Use a declined disposition.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-2","file":"objection.md"},"vector":[0,0,0,0,0,0,-0.117041,0,0,0,0,0,-0.117041,0.117041,0,0.117041,0,0,0,0,-0.234082,0,0,0.117041,0,0,0,0,-0.468165,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,-0.117041,0,-0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.117041,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0.117041,-0.234082,0,0,0,0,0,0,0.117041,0,0.117041,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.234082,0,0,0,0,0,0,0,-0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,-0.117041,0.117041,0,0,0,0,-0.117041,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,-0.117041,0,0,0,-0.117041,0,0,0,-0.234082,0,0,0,0,0,0,0,0,0,0,0.234082,0,0,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0.117041,-0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0.234082,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.117041,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.117041,0,0,0.117041,0,0,0,0,0,0,0,0]},{"id":"e26e3f5d6e618bdfb26cc19edf3ab0e4aefb39f96423d8427af149deee77e0b8","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“This is private.”","text":"“This is private.”\n\n> Health history is sensitive. We will only write what you agree to share, using your words. You can skip mental health, substance use, or any other group.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-3","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,-0.166667,0,-0.166667,0,0,0.333333,0,0,0,0,0,0,0,0,0,0,0,0,-0.333333,0,0,0,0,0,0,0,-0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.166667,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.166667,0,0,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.166667,0,0,-0.166667,0,0,0,0,0,0,0,0,0.166667,0,0,-0.166667,0,0,0,0,0,0,0,-0.166667,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0.333333,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.166667,-0.166667,0,0,0,0,0.166667,0,0,0,0,0,0,0,0,-0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.166667,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.166667,0.166667,0,0.166667,0,0,0,0,0,0,0,0]},{"id":"46dfd1f0c0daa9352491de8e375be62b39388484acf23ba2700bf44f169fc7a2","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“Are you diagnosing me?”","text":"“Are you diagnosing me?”\n\n> No. If you have not been told you have a condition, we will not add one. “Unsure” is an acceptable answer.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-4","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.507093,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,-0.169031,0,0,0,0,0,0,0.338062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,-0.338062,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.169031,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.169031,0,0,0,0,0]},{"id":"ca6360b4cc61dbc7562d1583f93ec724203a9b9fde3e66444a7800e5bc3d6e88","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I don’t know the name of my disease.”","text":"“I don’t know the name of my disease.”\n\n> We can write what you do know — for example “heart problem, stent about three years ago” — and mark the official name as unknown. A medication bottle or clinic after-visit summary can help later.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-5","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0.124035,0,0,0,0.124035,0,0,0,0,0,0,-0.124035,0,0,0,0,0,0,0,-0.496139,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.124035,-0.124035,0,0,0,0,0,-0.124035,0,0,0,0,0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.248069,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0.248069,0,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0,0,0,0,0,0,0,-0.248069,0,-0.124035,0,0,0,0,0,-0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.124035,0,0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0,0,0.248069,-0.248069,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.124035,0,0.124035,0,0,0,0,0,0.124035,0,0,0,0,0,0.124035,0,0,0,0,0,0,0,0,0,0.124035,0,0,0,0,0,0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0,0,0,0,0,0,0.124035,0,0.124035,0,0,-0.124035,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.124035,0,0,0,0,0]},{"id":"c3955efc7f0adc0da0a13024cef1b2145cb601afd1e69d8471475b5db0859b1f","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I don’t remember when I was diagnosed.”","text":"“I don’t remember when I was diagnosed.”\n\n> A year, or “childhood,” or “about ten years ago” is enough. We will not guess an exact date.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-6","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,-0.182574,0,0,0,0,0,-0.365148,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,-0.365148,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,-0.182574,0,0,0,0,0,0,0.182574,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0.182574,-0.182574,0,0,0,0,0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,-0.182574,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"5a6334e088a7d4f6f6e43c61619d69131cc70f8fc9fdd95bc8481d1100c2ddb4","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I don’t want to talk about cancer.”","text":"“I don’t want to talk about cancer.”\n\n> That is your choice. We can note “cancer history declined” and move on. If you later want to share type and whether treatment is finished, we can add it.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-7","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,-0.280056,0,-0.280056,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,-0.140028,0.280056,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,-0.140028,0,0,0.280056,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.280056,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,-0.140028,0,-0.140028,0,0,0,0,0.280056,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0,0,0,0,0.280056,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.140028,0,0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.140028,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"89002ce4d788c12c7cc55fc55a7beaf29c06e5cc8dc16de94d6e8754fe10ebc3","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“Diabetes is under control, so it doesn’t count.”","text":"“Diabetes is under control, so it doesn’t count.”\n\n> Controlled diabetes is still part of health history. We record the diagnosis, insulin or other treatment, and any complications a clinician has named. Control is useful context, not a reason to hide the diagnosis.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-8","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0.128037,0,0,0,0,-0.256074,0,0,0,0,0,0,0,-0.128037,0,-0.256074,0,0,0,0,0,0,0.128037,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.256074,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0.128037,-0.128037,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.256074,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,-0.256074,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,-0.128037,0,0,0,-0.128037,0.384111,0,0,0,0.128037,0,0,0,0,-0.256074,0,0,0,0,0.128037,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0.128037,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0.128037,0,0,0,0,0,0,0,0]},{"id":"494ce8a12ccd0622ff9a528b38fa63f297b562fe22f7811f6a0bc0a14691f8de","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“It’s only high blood pressure. Everyone has that.”","text":"“It’s only high blood pressure. Everyone has that.”\n\n> High blood pressure is still a circulatory diagnosis. We only need whether it was diagnosed and whether you are treated. We will not treat you as if you had a heart attack unless you did.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-9","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0.220863,0,0,0,0,0,0.110432,0,0,0,0,-0.110432,0,0,0,0,0,0,0,0,0,-0.441726,0,0,0,0,0,-0.220863,0,0,0,-0.110432,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.110432,0,0,0,0,0,0,0,0,0.110432,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.110432,0,0,0,0,0,0,0,0,0,0,-0.110432,0,0,0.110432,0,0,0,0,0,0,-0.110432,0,0,0,0,0,0,0,0,0,0,0.110432,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.331295,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.110432,0,0,0,0,0,0,0.110432,0,0,0,0.110432,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.110432,0,0,0,0,0,0,0,0,0,0,0.110432,-0.110432,0,0,0,0,0,0,0,-0.110432,0,0,0,-0.110432,0,0,0,0,0,-0.220863,0,0,0,0,0.110432,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.220863,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.110432,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.331295,0.220863,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.220863,0,0,0,0,0,0.220863,0,0]},{"id":"3703fc258ecf14ff772951f9ff6db36fed101e34ab916c888419f219d7d1d0ea","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I had a heart attack years ago. I’m fine now.”","text":"“I had a heart attack years ago. I’m fine now.”\n\n> A past heart attack still belongs on the history. The year and any stent, bypass, or current heart medication help describe it. “Fine now” is important status — we will record both the event and that you feel recovered.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-10","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,-0.518476,0.103695,0,0,0,0,-0.103695,0,0,0,-0.20739,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.20739,0,0,0,0,0,0,-0.20739,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0.103695,0,0,0,0,0,0,-0.311086,0.103695,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0.20739,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.20739,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0.103695,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0,0,0,0,0,-0.103695,0,0,0,0,0,0,0,0,0.311086,0,0,0,0,0,0,0,0,0,0,0,0.103695,0,0,0,0,0,0,0,0.20739,0,0,-0.103695,0,0,0,0,0]},{"id":"4bc23ca2b7c03129ac33505b9ae31c2ecd9a2bf50ccfa94fbe794704b60e173e","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“Don’t ask about depression / mental health.”","text":"“Don’t ask about depression / mental health.”\n\n> We can skip the whole mental-health group. If you only want to say you see a counselor without naming a diagnosis, we can record that instead.\n\nDo not push for PTSD trauma details.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-11","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0.256074,0,0,-0.128037,0,-0.128037,0,0,0,0,0,0,0,-0.384111,0,0,0,0,0.128037,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,-0.128037,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,-0.256074,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,-0.384111,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0.256074,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,-0.128037,0,0,0,-0.128037,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0.256074,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0]},{"id":"67436ac9bb426e96a8aada31336a4a06f2d3d83910726778042f6f25bd23a0bb","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I don’t want to talk about alcohol or drugs.”","text":"“I don’t want to talk about alcohol or drugs.”\n\n> You may skip that. It is optional health history, not a legal interview. We will not ask about arrests or driving.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-12","file":"objection.md"},"vector":[0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0.160128,0,0,-0.160128,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.320256,0,0,0,-0.160128,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.320256,0,0,0,0,0,-0.160128,0,0,0.160128,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.320256,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.320256,0,0,0,-0.160128,0,-0.160128,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0.160128,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"bbd679e33713eac933dae9c08fc5e0ffefaa4cb1fa95288f514f3442292122dd","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“My family member is on the line / I don’t want them to hear.”","text":"“My family member is on the line / I don’t want them to hear.”\n\n> We can stop, call you back at a private time, or skip sensitive groups until you are alone.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-13","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.46291,0,0,0,0,0,-0.154303,0,-0.154303,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0.154303,-0.154303,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,-0.154303,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,-0.154303,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0.308607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.154303,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.308607,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"92004dad7591f3146ba035b788545537d9f0d4d3ad96d18a4644bbe4bc595347","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“Just put down that I’m healthy.”","text":"“Just put down that I’m healthy.”\n\n> If you have no diagnoses, we can record “no conditions reported” after we offer the main groups. I cannot write “healthy” if you have already named a disease, and I will not skip a group you already said yes to.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-14","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,-0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.428845,0,0,0,0,0,0,0,-0.107211,0,-0.214423,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.107211,0,-0.321634,0,0,0,0,0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.107211,0,0,0.214423,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.107211,0,0,0,0,0,0,0,0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.214423,0,-0.321634,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.214423,0,0,0,0,0,0,0,0,0,-0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.107211,0,0,0,0,0,0.107211,0,0,0,0,0,0,0,0.107211,-0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.214423,0,-0.107211,0,-0.107211,0,0,0,0,0,-0.107211,0,0,0,0,0,0,0,0,0,0,0,-0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0.214423,-0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.107211,0,0,0,0,0,0,0,0.107211,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.214423,0,0,-0.214423,0,0,0,0,0]},{"id":"8f0ba12871b23c0f5cef50e8b1c10df8d9acca8bf49bf29cf8ba170eb21be89f","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“My doctor said I don’t need to tell anyone.”","text":"“My doctor said I don’t need to tell anyone.”\n\n> You are not required to tell us. If you decline, we stop. Sharing is only to keep the health history accurate, not to replace your doctor.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-15","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,0,0,-0.258199,0,0,0,0,0,0,0.129099,0,0,-0.387298,0,0,0,0,0,0,0,-0.516398,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,-0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,0,0,0,0,0,0.129099,0,0,0,0,0,0,0,0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.258199,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.129099,0,0,0,0,0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.129099,0,0,0,-0.258199,0,0,0,-0.129099,0,0,0,0,0,0,0.129099,0,0,0,0,0,0,-0.129099,0,0,0,-0.129099,0,0,0.129099,0,0,0,0,0,0.129099,-0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,0,0,0,0,0,0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.129099,0,0,0,0,0,0,0,0.129099]},{"id":"caa4af9ea02365e13cba1ea41437324388e39c5dafe0a8106d4fc6e4e6f47871","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“Will this be used against me?”","text":"“Will this be used against me?”\n\nStay on health process only:\n\n> This call is to list diseases and treatment you report. I am not making coverage or payment decisions on this call. If you do not want a condition recorded, say so and we will skip it.\n\nDo not promise how other departments or companies will use data.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-16","file":"objection.md"},"vector":[-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,-0.204124,0,0,0.102062,0,0,0,0,-0.204124,0,0,0,0,0,0,0,-0.102062,0.102062,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,-0.102062,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,-0.204124,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0.408248,0,0,-0.204124,0,0,0,0,0,0,0.102062,0,0.306186,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,-0.102062,0,0,0,0,0.102062,-0.102062,0.204124,0,0,-0.102062,0,0,0.102062,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,-0.306186,0,0,0.102062,0,0,-0.102062,0,0,0,0,0.102062,0,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0.102062,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.102062,0,0,0.102062,0,0,-0.102062,0,0,0,0,0]},{"id":"6300197bc16fdc11171414d99507866b7ce71a4390c3d5b5147a376ad41c168e","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“You’re reading too many diseases. This is taking too long.”","text":"“You’re reading too many diseases. This is taking too long.”\n\n> We can finish the remaining groups as yes/no only, and do follow-ups later. Which groups do you want to complete today?\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-17","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0.144338,0,0,0,0,0,0,-0.288675,0,0,0,0,0,0,0,-0.433013,0,0,0,0,0,0,0,-0.144338,0,-0.144338,0,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.144338,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0.288675,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.288675,0,0,0,0,0,0,0.144338,0,0,0,0,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.144338,0,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.144338,0,0,0,0,0,0,0,0.288675,0,0,-0.144338,0,0,0,0,0,0,0,0,0,0,0.144338,0,0,0,0,0,0,-0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.144338,0,-0.144338,0,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.144338,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.144338,0,0,-0.144338,0,0,0,0,0]},{"id":"2240cbf241dfc163b1f299fe169bdb7bea38cc61128cdabeaa91c405123bcffb","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I have so many conditions. This is overwhelming.”","text":"“I have so many conditions. This is overwhelming.”\n\n> We can go one group at a time, or start with the conditions that currently need medication or specialist visits. You do not have to finish every detail today — we can callback.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-18","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,-0.133631,0,0,0,-0.133631,0,0,0,0,0,0,0,-0.133631,0,0,0.133631,0,0,0,0,-0.267261,0,0,0,0,0.133631,0,0,-0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0.133631,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0.267261,0,0,0,0,0,0.133631,0,0,-0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,-0.267261,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,-0.133631,0,0,0,-0.133631,0,0,0,0,0,0,0,-0.133631,0,-0.133631,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.267261,0,0,0,0,0,0,0,0,0,0,0,0,0,0.267261,0,0,0,0,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.133631,0,0,0,0,0.133631,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"384b204008ba02b81ea6bde327b1f5e1eddfc11a1f8466665c7a7ea0bfe27ad2","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I use a wheelchair / I’m disabled. I don’t want that labeled.”","text":"“I use a wheelchair / I’m disabled. I don’t want that labeled.”\n\n> We can record the medical condition and, only if you agree, that you use a wheelchair or have a disability related to that condition. We will not use disrespectful labels.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-19","file":"objection.md"},"vector":[0,0,0,0,0,0.098533,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.295599,0,0,0,0,0,0,0,-0.098533,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,-0.197066,0,0,0,0,0.098533,-0.394132,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0.098533,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.591198,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.197066,0,0,0,0,-0.098533,0,0,0,-0.098533,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.098533,0,0,0,0,0,0.197066,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.098533,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.295599,0,0,0.098533,0,0,0,0,0,0,0,0]},{"id":"1063ba33b8a4bc7e95d4f6960eb47c245ecaa9b5bacddbbabbafcac77b9d553f","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I had gastric bypass. That’s personal.”","text":"“I had gastric bypass. That’s personal.”\n\n> Digestive surgery is optional to describe in detail. We can record “prior digestive surgery” and the year, without discussing weight.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-20","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.174078,0,0,0,0,0,0,0,0,0,-0.348155,0,0,0,0,0.348155,0,0,-0.174078,0,-0.174078,0,-0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,0,0,-0.348155,0,0,0,0,0,0,0,0,0,-0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.174078,0.174078,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,-0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,-0.174078,0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.174078,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]},{"id":"b13d97e3ed6728214c60a4855d78b50a803a0968f312384cb0d4bc6a2ffedacd","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I think I might have [disease] but no doctor said so.”","text":"“I think I might have [disease] but no doctor said so.”\n\n> We will not record a suspected diagnosis as confirmed. We can note “customer concerned about [symptom]; no clinician diagnosis reported” and suggest they ask their clinician. We do not diagnose.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-21","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,-0.256074,0,-0.128037,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,-0.256074,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0.256074,0,0,0,0,0,0,0,0,-0.128037,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.256074,0.128037,0,0,0,0,0,0,0,0,0,0,-0.256074,0,0,0,-0.128037,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,-0.128037,0.128037,0,0,0,0,0,0,0,0,0,0,0,0.384111,-0.128037,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.128037,0,0,-0.256074,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.256074,0,0,0,0,0]},{"id":"bafc86ae349b8d39ac9b9a328810b3c2c2d36367e96149113ea3321b442bb0f9","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"“I feel chest pain / I can’t breathe right now.”","text":"“I feel chest pain / I can’t breathe right now.”\n\n> Please get urgent or emergency care now. We will stop this disease-history call.\n\nDo not continue the questionnaire.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-22","file":"objection.md"},"vector":[0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0.160128,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,-0.480384,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,-0.160128,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0.160128,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.160128,0,0,0,0,0,0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.160128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.320256,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.320256,0,0,0,0,0,0,0,0]},{"id":"f2befc3c8234d4a2b5eaa0f8531e504f3996db50d8e6f06ca1e10873d730b075","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"If the customer becomes upset","text":"If the customer becomes upset\n\n> I’m sorry this is uncomfortable. Your health details are yours. We can skip a group, stop, or continue another day. What do you prefer?\n\nThen follow their preference. Document skipped or declined groups.\n\n---","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-23","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0,-0.145865,0,-0.145865,0,0,0.145865,0,0,0,0,-0.29173,0,0,0,0,0,0,0,-0.29173,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,-0.29173,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0.145865,0,0,0,0.145865,0,0,-0.29173,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,-0.145865,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0.145865,0,0,-0.145865,0,0,0,0,0,0,0.145865,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.145865,0,0,0,0.145865,0,0,0,0,0,0,0,0.145865,0,0,0,0,0,0,0,0.145865,-0.145865,0,0,0,0,0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.145865,0,0,0,0,0,-0.145865,0,0,0,0,0,0,0,0,0]},{"id":"c455b152fdd6e495755653abbd36bc01ef7e21b411f492eb319493fa5ac22747","vertical":"health","source_path":"knowledge_base/health_details/objection.md","doc_type":"objection","module":"health_objection","title":"Agent do / don’t","text":"Agent do / don’t\n\n**Do**\n\n- Use the customer’s words for the disease name.\n- Thank them for anything they share.\n- Offer skip, callback, or shorter yes/no.\n- Stop for emergencies.\n\n**Don’t**\n\n- Guess diagnoses from symptoms or pill names.\n- Discuss BMI, height, weight charts, or policies.\n- Shame mental health, substance use, cancer, or disability.\n- Argue them into answering.","knowledge_layer":"agent_playbook","purpose":"customer_communication","metadata":{"section_key":"objection-24","file":"objection.md"},"vector":[0,0,0,0,0,0,0,0,0,0.099015,-0.099015,0,0,0,0,0.099015,0,0,0,0,-0.19803,0,0,0,0,0,0,0,-0.19803,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.099015,0,0,-0.099015,0,0,0.099015,0,0,0,0,0,0,0,0,0,0,0,0,-0.19803,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,0,0,0,0.396059,0,0.099015,0,0,0,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0.19803,-0.099015,0,0,0,0,0,0,0,0,0.099015,-0.099015,0,-0.396059,0,0,0,0,0,0,0,0,0,0,0,-0.297044,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,-0.099015,0,-0.099015,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,0,0,0,0,-0.099015,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.099015,0,0,0,-0.099015,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,-0.099015,0,0,0,0,0,0,0,-0.19803,0.099015,-0.099015,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,0,0,0,0.19803,0,0,-0.099015,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.099015,0.099015,0,0,0,0,0,0,0,0,-0.099015,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,0,0.099015,0,0,0,0,0,0,0,0,0,0,0,0,0,0,-0.19803,0.099015,0,0,0,0,-0.099015,0,0,0,0,0]}]}