# BMI-only communication script **Purpose:** Collect only what is needed to calculate BMI: height, current weight, units, and when the customer last weighed. **Do not collect:** medical history, clinic charts, prescriptions, diagnoses, tobacco, diabetes, or any health-record lookup. **Tone:** Neutral and brief. BMI is a number from height and weight, not a health interview. **Use with:** `faq.md` and `objection.md`. --- ## What we collect (BMI only) | Field | Why | | --- | --- | | Full name | So the BMI details belong to the right person | | Date of birth or age | Optional if you only need BMI; include if your form requires it | | Height | Feet + inches **or** centimeters | | Current weight | Pounds **or** kilograms — last scale reading, not a goal | | Date last weighed | This week / this month / estimate | | Units confirmed | So BMI is calculated correctly | **Do not ask on this script** - Doctor visits, lab results, or “pull my records” - Medications, conditions, or surgery history - Tobacco, alcohol, or family medical history - Permission to access medical files If the customer starts volunteering medical history, thank them and steer back: *We only need height and weight for BMI.* --- ## Opening > Thanks for your time. I only need a few details to calculate BMI: your height and current weight. We do not look up health records and we are not asking for medical history. It takes about a minute. Is now okay? **If they ask why** > BMI is weight relative to height. We calculate it from the numbers you give us. We do not request or use medical records for this. **If they hesitate** > I understand it can feel personal. I will only record height, weight, and when you last weighed. I will not comment on the number. --- ## Confirm who we are measuring > This BMI is for [NAME] — is that you? If it is for someone else: > I need *their* height and current weight, as they would state it — not a guess. --- ## Height > What is your height? Feet and inches, or centimeters, is fine. Without shoes if you know it. **Confirm** > So that is [X feet Y inches / Z cm]. Is that what you usually use? **If unsure** > What height do you typically give? We will record it as stated. **If they say “about 5'10"”** > Closest actual height helps the BMI. Is it 5'10", or closer to 5'9" or 5'11"? --- ## Weight > What is your current weight from the last time you used a scale? Pounds or kilograms is fine. **Recency** > When was that — this week, this month, or an estimate? **If they give a range (“180 to 190”)** > BMI needs one number. What was the last reading on the scale — not a goal weight? **If they estimate** > I will mark that as an estimate and the date. A scale reading this week makes the BMI more reliable. Can you weigh in and share that number? **If they mention clothes** > Regular clothes on a home scale is fine. We are not using a clinic chart — just the number you tell us. **Do not ask** why the weight changed, medications, or doctor notes. If they mention a change: > Thank you. For BMI I only need the current number and the date. I will not record a medical reason. --- ## Calculate and read back BMI formula (for staff; you may share the result if they ask): - Metric: **weight (kg) ÷ [height (m)]²** - Imperial: **703 × weight (lb) ÷ [height (in)]²** > Let me read this back. Height [H], weight [W] as of [DATE], units [lb/kg and ft-in/cm]. We will calculate BMI from these figures only. Is that correct? > We are not attaching health records to this. BMI here is only from what you just told us. --- ## Explain BMI (only if they ask) > BMI is a simple ratio of weight to height. It does not diagnose anything and it does not come from a medical file. Two people can feel very different at the same BMI. We only store the inputs and the calculated BMI. **Do not say** - “You are obese / underweight / unhealthy.” - “We will check your doctor’s records.” - “Take off a few pounds for a better BMI.” **Do say** - “This is calculated from height and weight you provided.” - “No medical records are used.” - “If the weight was an estimate, a current scale reading will update the BMI.” --- ## Close > That is all I need for BMI. Thank you. If weight was estimated: > When you have a scale reading, send height (if unchanged), weight, and the date, and we will update the BMI. Still no health records. --- ## Phone (about 45 seconds) > For BMI only — no medical records — I need height and current weight. Height? … Weight and when you last weighed? … I will read that back: … ## SMS / form intro > For BMI we only need: height, current weight, and the date you last weighed (ft-in or cm; lb or kg). We do not collect or look up health records. Reply with those three items. ## In person Ask height, then weight. Write the numbers, read them back, stop. Do not follow with medical questions. --- ## Quality checklist - [ ] Person identified (whose BMI) - [ ] Height + units - [ ] Weight + units - [ ] Recency or “estimate” - [ ] Read-back done - [ ] No health-record request - [ ] No medical-history questions added - [ ] Number not coached down or up --- ## Sample dialogue **Agent:** I only need height and current weight to calculate BMI. We do not use health records. Is that okay? **Customer:** Why do you need my weight? **Agent:** BMI is weight compared with height. We calculate it from what you tell us. Nothing is pulled from a doctor’s file. **Customer:** I’m 5'10" and about 220. **Agent:** Thank you. Is 5'10" exact? And is 220 the last scale reading, or an estimate? When did you last weigh? **Customer:** Home scale this morning, 218. **Agent:** I will record 5'10" and 218 pounds as of this morning, and calculate BMI from those two numbers only. Correct? **Customer:** Yes. **Agent:** That’s all for BMI. Thank you. --- ## Related files - `faq.md` — BMI-only questions - `objection.md` — pushback when they do not want to give height or weight