# BMI-only objections Replies when someone does not want to give **height or weight**. This capture does **not** use health records. Do not offer to “pull the chart,” and do not turn the call into a medical interview. Use with `communication.md` and `faq.md`. --- ## Pattern for every objection 1. **Acknowledge** in one sentence. 2. **Clarify scope:** height, weight, date — no medical records. 3. **Offer a smaller step:** type it, weigh later, last home-scale number. 4. **Stop** if they refuse. Do not invent a BMI and do not fetch records. **Never:** joke about size, ask for diagnoses, or say “we can just use your doctor’s file.” --- ## Privacy ### “That’s personal / none of your business.” > I understand. I only need height and current weight to calculate BMI. We do not look up health records. I will not comment on the number. **If they still refuse to speak it:** > You can type it or send a message instead of saying it out loud. Still just height, weight, and the date. ### “Who sees this?” > Only the people handling this BMI. It is not a medical chart. We are not requesting records from a clinic. ### “I don’t want this on a recording.” > Follow your recording rules. Offer a written form. Do not collect the number some other hidden way, and do not pull it from records instead. --- ## “Use my records instead” ### “Just get it from my doctor / insurance / portal.” > We do not use health records for this. Please tell me your height and the last weight you saw on a scale. ### “I already had a physical. You have it on file.” > This step does not read medical files. A height and weight you give now is what we use for BMI. ### “I’ll send my labs / visit summary.” > Please don’t — we are not collecting medical documents here. A scale weight is enough. ### “HIPAA — you can’t ask my weight.” > You can decline. We are asking you to state height and weight, not to authorize a records release. If you prefer not to share, we will not calculate BMI from other sources. --- ## Embarrassment ### “I’m embarrassed / I don’t like my weight.” > You do not have to like the number. I only record it to calculate BMI. No records check, no commentary. ### Silence after you ask for weight Wait a few seconds. Then: > Last home-scale reading and roughly when is enough. We are not pulling a clinic number. ### “You’ll judge me.” > I will not comment. Height and weight in, BMI out. That is the whole step. --- ## Accuracy (still no records) ### “Put me down as less / more.” > I cannot change the number. BMI is from the weight you actually last saw on a scale. We also will not replace it with a file from a doctor. ### “Use my goal weight.” > BMI here is current weight. When you have a new scale reading, we can calculate again. Still no health records. ### “Home scale is different from the doctor’s.” > Use the scale you have today and the date. We are not matching it to a clinic chart. ### “BMI is wrong for athletes.” > BMI does not measure muscle. We still need real height and weight. We will not adjust it using medical tests in this process. --- ## “Why do you need this?” ### “Just skip it.” > Without height and weight we cannot calculate BMI. We will not fill it in from records. ### “Other people didn’t ask.” > This process is BMI from what you tell us. We keep it to those two measurements on purpose. ### “I’m only browsing.” > Even a rough BMI needs a stated height and weight. Mark it as an estimate if it is not from a recent scale. --- ## Don’t know / later ### “I don’t know my weight.” > What did a home scale show last time you used it? If you do not remember, weigh in when you can and send the number. We will not look it up. ### “I’ll call back.” > That’s fine. When you have it: height, weight, date weighed. No medical paperwork. ### “It changes every day.” > One typical recent reading plus the date is enough. --- ## Someone else ### “I don’t want to say their weight out loud.” > They can tell us themselves, or send height and weight in writing. We still need *their* stated numbers, not a guess, and not a records pull. ### “I don’t know Mom’s / my spouse’s weight.” > Please do not guess, and we will not retrieve it from a clinic. Have them share height, weight, and date. --- ## Shut-down ### “This is none of a medical company’s business.” > This is not a records request. If you do not want to give height and weight, we stop. We will not calculate BMI another way. ### “I’m hanging up.” > Understood. If you continue later, it is only height, current weight, and when you weighed. If they refuse: document **BMI not collected — customer declined**. Do not substitute health-record data. --- ## Staff reminders | You feel | Do this | | --- | --- | | Awkward | Ask height, then weight, then date. Stop. | | Tempted to use an old chart | Do not. This workflow is self-reported only. | | They dump medical history | “Not needed for BMI.” Return to the two numbers. | | They want you to lie | Refuse. Do not pull records to “fix” it either. | --- ## Short card | Objection | Reply | | --- | --- | | Personal | Height and weight only; no records. | | Get it from my doctor | We don’t use health records. Please state it. | | I’ll send labs | Not needed. Scale weight is enough. | | Embarrassed | Number only; no comment. | | Don’t know | Last scale + date, or weigh in later. | | Change the number | Cannot. BMI from what you tell us. | | Goal weight | Current weight; update later from a scale. | | Guess for a relative | They must state it; we will not look it up. | | Refuse | No BMI from records; leave it blank. | --- ## Close after a hard no > I will not create a BMI from medical records or from a guess. If you share height, weight, and the date later, we can calculate it then. --- ## Disclaimer Training language for a **self-reported BMI** step. Follow your privacy rules. Do not request medical-record access to complete this form.